POSITION OVERVIEW

This role will be responsible for supporting the Sales team, assisting with the sales administration and providing the highest level of Customer Service.

To be considered for this role you will come from a fashion sales / customer service background and have minimum of 2 years prior experience working in a similar head office role.

Role / Responsibilities

• Answer incoming wholesale and retail customer enquiries
• Provide support and assistance to wholesale customers, Sales team and the general public with product related enquiries, deliveries, recommended retail prices and stockists locations
• Respond to retail and wholesale customer email enquiries regarding orders and/or faulty returned garments on a daily basis
• Maintain sales and customer relationships via all avenues of communication with new and existing customers
• Assist with preparing and maintaining the showroom for customer showings
• Engage regularly with key stockists to build relationship and rapport
• Responsible for printing and distribution of monthly Workbooks and collateral
• Communicate all customer feedback to Senior Sales Manager on a daily basis
• Contact customers for scheduling appointments
• Confirm showroom appointments for monthly indent selling cycle
• Update the selling diary/calendar when required for appointment changes
• Assist with the returns process for faulty garments as required

If you have the relevant experience and would like to be considered for this role, please apply now!

alternatively you can send you CV directly to Sarah at sarahn@tshr.com.au