Responsibilities:

• The Customer Engagement manager will lead the Contact centre to ensure the highest standards of customer experience is always maintained .
• This person will Improve and optimise the use of Zendesk, customer service technology within the business and really take ownership and drive this forward
• Undertake CS reporting to understand areas for customer experience improvement within the business and team

To be successful in this role you will:

• Be results driven
• Thrive while working in a team and be a clear communicator & team player
• Understand your customer
• Be resourceful and adaptable

Requirements:

• Minimum 4 year's experience in a similar role
• Experience working in a very fast paced environment
• Must have experience working with Zendesk or pick up new systems VERY quickly
• High IT literacy in Magento, Braintree, Kount Fraud/Braintree, Retail Directions, Email and Live chat platforms, Phone system software or equivalent platforms
• Experience in a management role - managing a team of up to 10 people

If you meet the above requirements and would like to be considered for this role

Click APPLY NOW and attach a Word doc resume - your application will be directed to Sarah Nugent

Alternatively, contact me directly at sarahn@tshr.com.au / 0424 455 341