ABOUT US

Our Story

Since 1995, TSHR has been connecting businesses with exceptional talent across Fashion, Retail, Textiles, Consumer Goods, FMCG, Digital, and Beauty. In 2018, we combined the expertise of three independent agencies - Trak Recruiting, Scarlett Recruitment, and Trak HR Consulting - to provide a complete suite of recruitment and HR solutions. Today, TSHR leverages the combined strengths of Trak Recruiting, Trak HR, and Trak Executive to deliver a comprehensive talent and people solution.

Headquartered in Sydney, we partner with clients across Australia and New Zealand and have successfully filled roles across the APAC region and globally. As one of Australia's longest-established specialist agencies, we have supported iconic multinational brands as well as fast-growing start-ups, building trusted relationships at every level. As a people-led business, we bring deep industry knowledge and an unmatched network developed over decades, committed to integrity and outcomes that make a real difference.

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All specialisations

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Core specialisations

Digital, Tech & Ecommerce
Digital, Tech & Ecommerce

DIGITAL & TECHNOLOGY: We recruit: Head of Digital, Chief Technology Officer, Digital Marketin...

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Retail & Store Operations
Retail & Store Operations

RETAIL & STORE OPERATIONS:We recruit: Stores Director, Multi-site Managers – all levels, Stor...

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Merchandise, Planning & Buying
Merchandise, Planning & Buying

BUYING:We recruit: Buyers, Category Managers, Product Managers, Merchandise Managers.PLANNING &am...

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Production & Technical
Production & Technical

​PRODUCTION:We recruit: Production – all levels, Product Developers, Sourcing Managers.TECHNICAL:...

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Sales & Marketing
Sales & Marketing

​SALES:We recruit: Director of Sales, National Sales Managers, National Account Managers, Busines...

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Creative & Design
Creative & Design

CREATIVE & DESIGN:We recruit: Creative Directors, Heads of Design, Art Directors, Print &...

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Property & Store Planning
Property & Store Planning

​PROPERTY & STORE PLANNING:We recruit: Property & Leasing Specialists, Facilities Manager...

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Supply Chain, Operations & Logistics
Supply Chain, Operations & Logistics

​LOGISTICS & OPERATIONS:We recruit: Directors of Logistics, Supply Chain Directors / Managers...

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Executive
Executive

​EXECUTIVE:We recruit: CEOs, COOs, CFOs, CIOs, CMOs, Non-Executive Directors, Managing Directors,...

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HR, Finance & Admin
HR, Finance & Admin

​HUMAN RESOURCES:We recruit: HR Directors, People & Culture Managers, WH&S Managers, Tale...

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Other
Other

​OTHER:We recruit: Roles outside traditional categories, offering the flexibility to support ever...

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Store Manager - Women's Fashion Retail - Melbourne

Taylors Lakes

AU$67000 - AU$68000 per annum + + Super + Performance Based Bonus

THE COMPANY Our client is a well-established and much-loved Australian fashion retailer with a national network of boutiques across the country. Known for versatile, on-trend fashion and a genuine focus on styling and customer connection, the brand is currently moving through an exciting period of growth and elevation - refreshing store presentation, investing in its people, and building a stronger, more supported store network for the future. With a passionate leadership team and a founder still actively involved in the business, this is a workplace that blends entrepreneurial energy with a real, people-first culture. THE ROLE We currently have two Store Manager opportunities across boutiques in Melbourne, including a brand-new store opening. As Store Manager, you'll take full ownership of boutique performance, team leadership and customer experience, typically working Tuesday to Saturday. This is a hands-on, floor-based leadership role - you'll be leading from the front, building a strong team culture and directly driving the success of your boutique. Day-to-Day Open and close the boutique, leading trade across the day Get hands-on in the fitting room, styling and building genuine client relationships Coach, motivate and develop your team to hit sales and service targets Track daily, weekly and monthly performance against key metrics and translate insights into action Manage rosters, wages and stock accuracy within budget Maintain strong visual presentation standards and execute campaigns and promotions Recruit, onboard and develop a high-performing boutique team EXPERIENCE REQUIRED Proven retail leadership experience in a customer-focused environment, ideally within fashion or premium retail Strong commercial acumen with the ability to interpret and act on sales data A confident coach with a track record of developing team capability High emotional intelligence and excellent communication skills Strong organisational and operational execution skills COMPANY PERKS Generous team member discount Performance-based bonus and incentive structure Structured on-boarding, training and ongoing support Genuine career progression pathways within a growing national network Supportive area and state leadership team Be part of a well-loved Australian fashion brand going through an exciting growth phase SALARY $67,000 - $68,000 + Super + performance-based bonus + 50% staff discount HOW TO APPLY Hit the apply button through Seek or send your resume directly to amyb@tshr.com.au with the email title " Store Manager - Women's Fashion Retail Melbourne application" to be considered.

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Senior Retail Operations Manager | National Exposure

Sydney

AU$130000.00 - AU$150000.00 per annum + Super

THE COMPANY Our client is an established Australian retail business with a strong national footprint and an exciting growth trajectory. Renowned for delivering an exceptional customer experience, they continue to invest heavily in their people, leadership capability and retail operations. With stores located across multiple states and a collaborative Head Office team, this organisation offers the opportunity to work alongside experienced retail leaders while influencing the future direction of the wider business. This company offers culture that values accountability, innovation and developing leaders from within. THE ROLE You will be leading a portfolio of high-performing retail locations, you'll take ownership of commercial performance, operational excellence and leadership development while also playing a key role in supporting the broader national retail network. Working closely with the Head of Retail, you'll act as a trusted senior leader across the business, contributing to strategic initiatives, coaching fellow retail leaders and providing executive-level support when required. This position offers genuine scope to influence retail performance well beyond your own region and is ideally suited to an experienced multi-site leader looking to take the next step towards executive retail leadership. Day-to-Day Lead and support a portfolio of NSW stores to achieve commercial and operational targets. Coach Area Managers and Store Managers to strengthen capability and succession across the business. Analyse sales performance and identify opportunities to improve productivity, profitability and customer outcomes. Collaborate with Head Office departments including People & Culture, Merchandise, Planning, Marketing and Visual Merchandising. Support the rollout of national initiatives and operational improvements. Provide guidance and mentoring to fellow multi-site leaders across Australia. Represent retail operations in leadership meetings when required. Make informed operational decisions to ensure consistent execution across the network. Maintain exceptional standards across customer experience, compliance, visual presentation and inventory management. EXPERIENCE REQUIRED Extensive experience leading large multi-site retail operations. A successful background as a State Manager, Regional Manager or equivalent senior retail leadership position. Strong commercial acumen with proven responsibility for sales, profitability and operational performance. Experience leading, coaching and developing high-performing leadership teams. Confidence working collaboratively with executive stakeholders and cross-functional Head Office teams. Sound judgement, resilience and the ability to make decisions in a fast-paced retail environment. Previous experience within fashion, apparel, lifestyle or specialty retail will be highly regarded. Flexibility to travel throughout NSW and interstate when required. COMPANY PERKS Rare opportunity to step into one of the most senior operational retail leadership positions within a national business. Genuine career progression into executive retail leadership. High levels of autonomy and influence across the wider retail network. Work alongside an experienced executive leadership team. Attractive staff discounts. Ongoing leadership development and succession opportunities. Supportive, collaborative and people-focused culture. SALARY $130,000 - $150,000 + Super + Employee Benefits HOW TO APPLY To be considered for this opportunity, click Apply or email your resume directly to michaelal@tshr.com.au with the subject line "Retail Operations Manager".

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Store Manager | Australian Designer Brand | Chatswood

Sydney

Up to AU$75000.00 per annum + super + commissions

THE COMPANY Our client is an established Australian Designer Brand which operates a network of beautifully designed boutiques across multiple locations. Known for quality craftsmanship, refined collections and a strong connection with its customer base, the company offers a supportive, values-led workplace where leaders are trusted to run their boutiques with autonomy and pride. Teams are close-knit, collaborative and passionate about delivering a premium in-store experience. THE ROLE This role suits a confident Boutique Manager who thrives in intimate retail environments and enjoy building meaningful client relationships. You will take ownership of your boutique's performance, lead a small team and ensure every customer interaction reflects a high-touch, personalised service ethos. Day-to-Day Lead, coach and develop a team Deliver curated VIP experiences through appointment-based service Build long-term client relationships and drive repeat business Oversee daily store operations including stock, presentation and rostering Manage sales performance, targets and commercial outcomes Create a positive, inclusive and high-performing team culture Act as a brand ambassador on the shop floor and within the local community EXPERIENCE REQUIRED Proven experience as a Boutique Manager or Senior Store Manager in premium or retail Strong background working with discerning or VIP clientele Confidence delivering personalised, appointment-led customer experiences A natural leadership style with the ability to motivate and retain teams Strong commercial awareness with hands-on operational capability Experience in female-focused retail environments highly regarded COMPANY PERKS Clothing allowance and generous staff discounts Supportive leadership and long-term career development opportunities Opportunity to shape your boutique and make a genuine impact SALARY Up to $75,000 base salary + Super + Bonuses (dependent on experience) HOW TO APPLY Hit the apply button or send your resume directly to michaelal@tshr.com.au with the email title "Boutique Manager Chatswood" to be considered.

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Store Manager | Australian Designer Brand | Chatswood

Sydney

Up to AU$75000.00 per annum + super + commissions

THE COMPANY Our client is an established Australian Designer Brand which operates a network of beautifully designed boutiques across multiple locations. Known for quality craftsmanship, refined collections and a strong connection with its customer base, the company offers a supportive, values-led workplace where leaders are trusted to run their boutiques with autonomy and pride. Teams are close-knit, collaborative and passionate about delivering a premium in-store experience. THE ROLE This role suits a confident Boutique Manager who thrives in intimate retail environments and enjoy building meaningful client relationships. You will take ownership of your boutique's performance, lead a small team and ensure every customer interaction reflects a high-touch, personalised service ethos. Day-to-Day Lead, coach and develop a team Deliver curated VIP experiences through appointment-based service Build long-term client relationships and drive repeat business Oversee daily store operations including stock, presentation and rostering Manage sales performance, targets and commercial outcomes Create a positive, inclusive and high-performing team culture Act as a brand ambassador on the shop floor and within the local community EXPERIENCE REQUIRED Proven experience as a Boutique Manager or Senior Store Manager in premium or retail Strong background working with discerning or VIP clientele Confidence delivering personalised, appointment-led customer experiences A natural leadership style with the ability to motivate and retain teams Strong commercial awareness with hands-on operational capability Experience in female-focused retail environments highly regarded COMPANY PERKS Clothing allowance and generous staff discounts Supportive leadership and long-term career development opportunities Opportunity to shape your boutique and make a genuine impact SALARY Up to $75,000 base salary + Super + Bonuses (dependent on experience) HOW TO APPLY Hit the apply button or send your resume directly to michaelal@tshr.com.au with the email title "Boutique Manager Chatswood" to be considered.

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National Account Manager | Premium Specialty Beauty

Sydney CBD

AU$140000 - AU$150000 per annum + Super & Bonus

THE COMPANY Our client is a globally recognised leader within the premium beauty and consumer goods industry, with an exceptional portfolio of internationally recognised brands across the fragrance and beauty categories. Operating across Australia, New Zealand and international markets, the business combines the scale and resources of a global organisation with the collaboration and agility of a high-performing local team. With a strong reputation for innovation, quality and brand building, the company offers a professional and positive working environment where talented individuals are supported by experienced leaders and have genuine opportunities to grow their careers. THE ROLE This National Account Manager role will take ownership of strategic online and retail partnerships across Australia and New Zealand. You will be responsible for developing strong customer relationships, identifying commercial growth opportunities and delivering account strategies that maximise sales performance, profitability and long-term partnerships. This is an ideal opportunity for an experienced National Account Manager or Key Account Manager who enjoys combining strategic thinking with hands-on commercial execution within a premium consumer environment. Day-to-Day Manage and develop strategic relationships with key retail and e-commerce partners across ANZ Build account strategies and joint business plans to drive sustainable growth Lead commercial discussions, negotiations and promotional planning with customers Analyse sales performance, customer insights and market trends to identify opportunities Partner with internal teams including Marketing, Supply Chain and Sales to deliver successful launches and initiatives Manage forecasting, budgets and account performance reporting Provide commercial insights and recommendations to support business growth EXPERIENCE REQUIRED We are seeking an experienced National Account Manager or Key Account Manager with a proven track record of building strong customer relationships and delivering commercial results. Experience managing premium retail and online channels will be highly regarded, particularly within beauty. Exposure to specialty retailers such as Mecca, Sephora, Adore Beauty or similar premium retail partners would be advantageous. However, our client is open to candidates with strong Key Account Management experience from broader Beauty, Fragrance, FMCG, Consumer Goods or Retail environments. The priority is finding someone who can demonstrate success managing strategic customers, influencing stakeholders and driving measurable growth. You will ideally bring: 6+ years' experience in National Account Management, Key Account Management, Business Development or a similar national or state commercial role Proven experience managing major retail accounts and/or online customer partnerships Strong commercial acumen with the ability to analyse data and identify growth opportunities Experience developing account plans, managing promotional activity and delivering against sales targets Strong negotiation, communication and stakeholder management skills Ability to collaborate effectively across sales, marketing and operational teams Advanced Excel skills and confidence working with commercial reporting COMPANY PERKS Hybrid working model with flexibility to work from home Stunning CBD head office location Highly collaborative and supportive team culture Genuine career growth potential within a global organisation Achievable bonus opportunity Strong leadership team Regular team events and functions Professional and positive working environment Opportunity to work with an exceptional portfolio of premium global brands SALARY $140,000 - $150,000 Base + Super + Achieveable Bonus Salary depending on experience. HOW TO APPLY Hit the apply button through Seek or send your resume directly to ralphg@tshr.com.au with the email title "National Account Manager - Premium Specialty Beauty application" to be considered.

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Territory Sales Representative NSW | Premium Portfolio

Sydney

Up to AU$95000 per annum + Super + bonus + car allowance

THE COMPANY Our client is a leading Australian eyewear business, representing a premium portfolio of globally recognised luxury and fashion brands across optical and sunglasses collections. Renowned for its strong brand partnerships and national retail presence, the business offers a high-performance environment where experienced sales professionals are empowered with genuine autonomy and long-term career opportunities. THE ROLE An exciting opportunity has become available for an experienced Territory Sales Representative to manage a portfolio of luxury and premium eyewear brands across New South Wales. This position focuses on nurturing established relationships while identifying opportunities for organic growth and new business development across Optometry and Sunglass Specialty customers. This is a predominantly field-based role suited to someone who genuinely enjoys being on the road, building long-term client relationships and managing a large territory autonomously. You will oversee a highly established account base while representing globally recognised luxury and premium eyewear brands. Territory coverage includes the full NSW region, with occasional travel to selected Queensland accounts. Interstate travel will be required from time to time. Day-to-Day Manage and grow a portfolio of premium Optometry and Sunglass Specialty accounts across NSW, ACT and QLD Maintain strong relationships with business owners, store managers and retail teams Drive sales growth through strategic territory planning and regular call cycles Identify opportunities to expand brand presence within existing customers Develop new business opportunities Conduct in-store product presentations, training sessions and client appointments Ensure strong in-store brand presentation and merchandising standards Manage reporting, forecasting and administration using Excel, iPad and laptop systems Work autonomously while collaborating closely with the wider national sales team Travel regularly throughout NSW, with occasional interstate travel to ACT and QLD Attend client events, VIP presentations and brand showcases EXPERIENCE REQUIRED Previous experience in a Territory Sales Representative or Account Management role Strong background working in a field-based sales environment with regular travel Experience managing a structured call cycle across a large geographic territory Proven ability to build long-term client relationships, grow existing accounts and develop new business opportunities Highly organised with excellent planning, time management and organisational skills Strong proficiency using Excel, iPad and laptop systems Ability to work autonomously while managing competing priorities effectively Resilient, mature and adaptable approach to a road-based role Experience within fashion, premium retail, FMCG, pharmacy, lifestyle, optical or related industries will be highly regarded Full NSW Driver's Licence and own vehicle required Ability to safely store and transport 4-5 large sample suitcases containing optical frames and sunglasses from home Comfortable with regular travel throughout NSW and occasional interstate travel Candidates progressing to offer stage will complete a proficiency assessment covering Excel, iPad and laptop systems COMPANY PERKS Premium portfolio of globally recognised luxury and fashion brands Established territory with strong existing customer relationships Autonomous role with flexibility to manage your own schedule Collaborative and supportive national sales team Annual car allowance plus fuel card Bonus structure linked to achievable sales targets Premium product allowances and team perks Work-from-home flexibility with office hot desks available Long-term career opportunity within a stable and growing business SALARY Base salary between $90,000 - $95,000 + Super + $17,000 Car Allowance + Fuel Card + $10,000 Bonus. HOW TO APPLY Hit the apply button through Seek or send your resume directly to michaelal@tshr.com.au with the email title "Territory Sales Representative" to be considered.

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Showroom Manager - Furniture and Homewares - Geelong

Geelong

AU$80000 - AU$90000 per annum + super + bonuses

THE COMPANY Become a part of growing retail business operating within the premium home, furniture and lifestyle space. Renowned for delivering beautifully crafted, design-led collections and exceptional customer experiences, the business has built a loyal customer base and strong reputation across Australia. With exciting growth plans underway, the organisation continues to invest in its people, offering genuine career progression opportunities within a collaborative and supportive environment. Employees are empowered to take ownership, contribute ideas and play an active role in the company's ongoing success. THE ROLE An exciting opportunity has become available for an experienced Showroom Manager to lead a successful showroom in Geelong, VIC. This role is ideal for a customer-focused and commercially minded leader who enjoys developing people, driving performance and creating an exceptional in-store experience. You will be responsible for leading the day-to-day operations of the showroom, building a high-performing team and ensuring customers receive outstanding service from initial enquiry through to purchase. As a key leader within the business, you will have the autonomy to influence showroom performance while helping foster a positive and engaging culture where both customers and employees feel valued. Key Responsibilities: Lead, motivate and develop a passionate showroom team Drive sales growth and deliver strong commercial outcomes Create a premium customer experience that encourages repeat business and referrals Recruit, onboard and coach team members to maximise performance Monitor showroom performance and identify opportunities for continuous improvement Manage customer enquiries and resolve escalated matters professionally Ensure showroom presentation reflects the premium nature of the brand Collaborate with wider business stakeholders on initiatives and projects EXPERIENCE REQUIRED Previous leadership experience within retail, showroom, hospitality or customer-facing environments Demonstrated ability to lead teams and achieve performance targets Strong coaching, mentoring and people-development skills Proven success driving sales and customer satisfaction outcomes Hands-on leadership style with the ability to lead by example Strong communication and relationship-building skills High levels of accountability, initiative and commercial awareness Experience within furniture, homewares, interiors, lifestyle or premium retail environments Candidates from broader retail management backgrounds are encouraged to apply COMPANY BENEFITS Attractive bonus and commission structure Genuine career progression opportunities within a growing national business Opportunity to contribute to wider business projects and initiatives Employee purchasing benefits and generous staff discounts Supportive leadership team and positive workplace culture Recognition and reward for strong performance SALARY $80,000 - $90,000 + Super + Bonuses + Product Discounts Additional earning potential available through a rewarding incentive structure. HOW TO APPLY Click Apply via Seek or send your resume directly to michaelal@tshr.com.au with the subject line "Showroom Manager Geelong Application" to be considered.

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Marketing Manager

Sydney

AU$13000.00 - AU$150000.00 per annum + + super

Marketing Manager St Leonards, Sydney | $130,000-$150,000 + Super | Full Time | Onsite Lead the marketing function for a growing Australian retail business. We're partnering with a well-established Australian retail brand with 17 stores across NSW and Victoria that is entering an exciting phase of growth. Reporting directly to the Retail Director, this is an opportunity to lead the marketing function, mentor a small team and shape the next phase of the business' retail marketing strategy. This role is ideal for someone who understands how to drive customers into stores through effective local area marketing, community engagement and integrated retail campaigns. If you've worked with shopping centres, retail precincts or multi-site retail businesses and love seeing marketing directly impact store performance, we'd love to hear from you. About the Role As Marketing Manager, you'll lead a team of 4-5 across marketing, design and eCommerce while taking ownership of the overall marketing strategy. The business is heavily driven by walk-in customers, making local area marketing a key priority. You'll work closely with retail leadership, store teams and external agency partners to deliver campaigns that build brand awareness, increase local engagement and drive measurable sales growth. Key Responsibilities Develop and execute the overall marketing strategy across a network of 15-25 retail stores. Lead local area marketing initiatives that increase foot traffic, customer acquisition and store sales. Build relationships with shopping centres, local communities and marketing partners to maximise campaign opportunities. Plan and deliver integrated seasonal campaigns, promotions and store activations. Manage and brief external agencies across creative, media and campaign execution. Analyse campaign performance and customer trends to continually improve results. Lead, mentor and develop a collaborative marketing team. Partner closely with Retail Operations to ensure marketing activity supports commercial objectives. Manage the marketing budget and report on campaign ROI and business performance. About You You'll be a commercially minded marketing leader who enjoys balancing strategy with hands-on execution. You'll bring: Proven experience in retail marketing within a multi-site business. Strong local area marketing experience, ideally working with shopping centres such as Westfield, Vicinity, Scentre Group, Stockland or similar retail environments. Demonstrated success driving store traffic, local campaigns and measurable business growth. Experience managing external agencies and integrated marketing campaigns. Previous leadership experience, with the ability to mentor and develop a small team. Strong commercial and analytical skills with a results-focused mindset. Excellent stakeholder management and communication skills. A marketing degree is beneficial but not essential. Bonus Experience Exposure to CRM, Shopify, eCommerce or broader digital marketing will be highly regarded but is not essential. Why Join? Step into the senior marketing leadership role within the business. Lead and shape the future direction of the marketing function. Join a growing Australian retail business with an established national footprint. Work directly alongside the Retail Director and influence business strategy. Competitive salary of $130,000-$150,000 + super. Convenient St Leonards location with free onsite parking.

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OUR EXPERTISE

Meet the Directors

Garry Connell

Garry Connell

March 2025 marks a significant milestone for Garry being 30 years since he founded Trak Recruiting, now part of the TSHR Group, where he serves as CEO. It also marks 40 years since he first entered the recruitment industry. Across four decades, Garry has partnered with hundreds of organisations and tens of thousands of candidates, helping both sides achieve meaningful, long-ter...

Connect with Garry Connell
Garry Connell
Ralph Goumal

Ralph Goumal

​As GM of Sales, Ralph has amassed over a decade of recruitment experience since arriving to Australia from the UK in 2011. He heads up TSHR’s national function acrosssales, category management & ecommerce, with a large focus on FMCG, Retail and Fashion.​

Connect with Ralph Goumal
Nicole Goumal

Nicole Goumal

Nicole Goumal is a dynamic, results-driven leader and the General Manager of Digital, eCommerce, Marketing & Design at TSHR – Trak Search and HR – where she is also a shareholder in the wider recruitment group. She specialises in executive search across Digital, Ecommerce, Creative, Marketing, and Design, supporting clients across Australia and key international markets.

Connect with Nicole Goumal

DON'T JUST TAKE OUR WORD FOR IT

Testimonials

Client Testimonial

​"Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise."— Richard Goodman - CEO 

Client Testimonial , FoodCo Group Pty Ltd
Richard Goodman

​Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise.

Richard Goodman , CEO

Client

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Client Testimonial

​"Ralph Goumal has assisted our business on various senior roles, consistently providing exceptional service, demonstrating exemplary organisational skills and a strong commitment to understanding our needs. Ralph's reliability and communication ensured a smooth recruitment process each time. Overall, Ralph is a master of his craft and an invaluable partner in our recruitment efforts." — Sonia Dimasi, Group GM - People & Culture

Client Testimonial , Kennedy Watches & Jewellery
Client Testimonial

"I have known Garry for well over 20 years and have used Trak to recruit a variety of roles, initially at Sanity Music and also at both Diva and Lovisa.Since Lovisa listed on the ASX, we have engaged Garry for a number of senior search assignments  including CEO, CFO, Global COO and Head of People.  Throughout my dealings I have found him easy to deal with, very responsive, he has a genuine interest and understanding of our business and goes to extra effort to come up with a result. Finally his network and knowledge of what’s happening in retail and fashion is first class, which in addition to having access to outstanding candidates, provides us with additional HR information such as remuneration benchmarking."— Shane Fallscheer, Managing Director

Client Testimonial , Lovisa Holdings Ltd
Client Testimonial

“I have always found Garry to be the utmost professional when dealing with sensitive conversations and arrangements. Garry is very supportive, both as a candidate and also as a client. Garry (Trak) can very quickly understand the needs of both parties and are able to provide the best solutions when placing and recruiting for roles. Also great on the follow up to ensure everything is working out .” – Mike Worner, COO, Ultraceuticals

Client Testimonial , Ultraceuticals
Client Testimonial

"Garry is an expert in his field who invests time understanding the needs of his client and matching them with the skills and aptitude of his candidates. Over the years Garry has kept an appropriate level of contact with me and forged a valuable relationship which helps him understand what type of role might be suited to my capabilities and meet my requirements in terms of career direction."— Richard Ansell, Thorn Radio Rentals

Client Testimonial , Thorn Radio Rentals
Candidate Testimonial

"Nicole is one of the most professional consultants I have dealt with. She was able to clearly articulate the key requirements for the role that she was recruiting for and took the time to make sure I was completely prepped with all background information for the interview process and during my decision making process. She also provided invaluable knowledge on the market knowing that I was looking at a relocation for the role. I would not hesitate to recommend Nicole." — Stephanie Lang - CMO​

Candidate Testimonial , Stephanie Lang
Client Testimonial

“Belinda McPhee is a highly accomplished Human Resources specialist. An outstanding judge of people with highly developed in depth technical skills. Belinda is able to work comfortably with Boards of companies. She is highly respected by Senior Management as a person who can strategize companies change management requirements.” —Graeme Maher, Senior Retail Consultant

Client Testimonial , Former Westfield Director of Human Resources and Retailer Relations
Client Testimonial

"I have known Garry for 4 years after starting as CEO of Bras N Things when I also learnt that Garry’s relationship with the company goes back decades. We have enjoyed a successful recruitment partnership with several members of the Trak and Scarlett team across a number of positions including accounting and finance, production and design, shipping and logistics, State and Area Managers. In addition to identifying candidates with some unique skill sets we have also had success with the right culture fit. Garry has extensive knowledge of the market, responsiveness, availability to speak at all hours and also wanting to take an interest in our business and its success. I have no hesitation in recommending Garry and his team." — George Wahby, CEO

Client Testimonial , Bras N Things
Candidate Testimonial

​"Finding a new job is typically known to be a painstaking, scary and lengthy task, which was exactly what I was expecting for myself. I am so lucky that I met Jordan at the perfect time, because he made the entire process so easy and actually quite exciting. He listened to every expectation and condition that I had and made sure that my interests were properly addressed and represented.The process of interviewing and finding a new job took quite literally just under a week, and it was all thanks to Jordan's planning and communication skills. He helped negotiate my salary for me as well as the position itself, and in the end, I ended up scoring an absolute dream job.Jordan is incredibly understanding and friendly to the point where I felt like I was talking to a long-time friend and not a recruiter, which really put me at ease. I cannot recommend him highly enough to anyone looking for a job/employee, as he successfully connects the right applicants to the right companies. Jordan is absolutely incredible, and I know that I've made a friend and supporter for life!" —Lana Mallia

Candidate Testimonial , Lana Mallia
Candidate Testimonial

"Garry was referred to me and within 3 minutes of our first conversation it soon became clear why, as he combines a global perspective with local insight to help find the right fit between everyone involved. Highly personable he took great care to understand my background and aspirations, and was then laser focussed in creating high value introductions for me, one of which I am delighted to say has led to a fantastic role. Stop reading this and make contact with Garry and his team!" — Brian Townshend

Candidate Testimonial , Brian Townshend
Candidate Testimonial

"Garry is a stand out amongst executive recruiters in the Retail industry. As a dedicated professional Garry works tirelessly to ensure the needs of the client and the applicant are met. Through combining industry leading knowledge with an extensive contact list and a genuine interest in both client and applicant Trak is able to ensure they deliver the best result every time! Other recruiters make promises and very rarely follow through but Garry and the team at Trak understand the true meaning of customer satisfaction!"— Tishara Mina, Queensland State Manager

Candidate Testimonial , Tishara Mina
Candidate Testimonial

"The overall service and support received from Trak has been excellent. Whilst I was seeking employment, I dealt with many recruitment agencies. Most performed poorly in regard to their service & follow up. Trak was one of only two agencies that I rate highly. The service provided by them was professional, supportive and very personable. Further, I am now employed in a national role and in time will require the services of a recruitment agency. Trak will be the first agency I contact for my recruitment needs." — Des Carroll, National Retail Operations Manager​

Candidate Testimonial , Des Carroll
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The Ultimate Interview Guide: Tips to Help You Stand Out in 2026

The Ultimate Interview Guide: Tips to Help You Stand Out in 2026Job interviews can feel overwhelming, especially in today’s competitive market. Whether you’re interviewing for a role in marketing, social media, eCommerce, retail, or head office support, preparation is what separates a good interview from a great one.As recruiters, we speak to hiring managers every day and see firsthand what makes candidates stand out, and what holds them back.Here are our top interview tips to help you feel confident, prepared, and memorable in your next interview.​1. Research the Brand ProperlyOne of the biggest mistakes candidates make is only reading the job description.Before your interview, make sure you understand:What the company doesTheir target audienceTheir competitorsTheir recent campaigns or launchesTheir company values and cultureTheir social media presenceFor marketing and social roles especially, hiring managers expect candidates to know the brand and have opinions on their current activity.Tip: Mention a campaign, product launch, or social initiative you liked during the interview. It shows genuine interest and preparation.​2. Know Your CV Inside OutYou should be able to confidently talk through:Your previous rolesKey achievementsWhy you left each roleMetrics and resultsWhat skills you developedHiring managers are not just looking at your experience, they want to understand your impact.Instead of saying:“I managed social media accounts.”Say:“I managed Instagram and TikTok strategy, growing engagement by 40% over six months.”Specific examples make a huge difference.​3. Prepare for Common QuestionsWhile every interview is different, there are questions that come up regularly.Be prepared for:Tell me about yourselfWhy do you want this role?Why are you leaving your current job?What are your strengths?What’s your biggest achievement?Tell me about a challenge you facedWhy should we hire you?Practice your answers beforehand so you sound confident and concise, not rehearsed.​4. Use Real ExamplesStrong candidates back up their answers with examples.A great way to structure answers is using the STAR method:SituationTaskActionResultThis helps keep answers clear and outcome-focused.Example:Instead of saying:“I’m good under pressure.”Explain a real situation where you managed deadlines, solved a problem, or handled competing priorities successfully.​5. Show PersonalitySkills are important, but culture fit matters too.Hiring managers want to hire people they can see themselves working with every day.Be professional, but don’t be afraid to show:EnthusiasmEnergyPassion for the industryCuriosityCommunication skillsEspecially in creative, marketing, and fashion environments, personality can be a major differentiator.​6. Ask Thoughtful QuestionsAt the end of the interview, always ask questions.Good questions include:What does success look like in this role?What are the team’s biggest priorities right now?What challenges is the business currently facing?How would you describe the company culture?What are the next steps in the process?Avoid asking only about salary, annual leave, or working from home in the first interview unless the interviewer raises it.​7. Presentation MattersFirst impressions still count.For in-person interviews:Arrive 10 minutes earlyDress polished and appropriate to the brandBring energy and confidenceFor virtual interviews:Test your technology beforehandSit somewhere quiet with good lightingKeep your camera onMaintain eye contactSmall details can make a big impact.​8. Be Clear on Why You’re LookingHiring managers want to understand your motivations.Focus on positive reasons such as:Career growthWanting more responsibilityLooking for a new challengeWanting to join a stronger brand or teamBetter alignment with your long-term goalsAvoid speaking negatively about previous employers or managers.​9. Remember: Interviews Are a Two-Way ConversationAn interview is not just about proving yourself, it’s also your opportunity to assess whether the company is right for you.Ask yourself:Does the culture align with what I’m looking for?Is there room for growth?Do I connect with the manager?Am I excited about the brand and role?The best outcomes happen when both sides are aligned.

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The Future of Australian Retail: What to Expect in 2025 and Beyond

​The Future of Australian Retail: What to Expect in 2025 and BeyondAustralia’s retail industry is stepping into a new era — one defined by cautious optimism, digital transformation, and consumers who are more value-driven than ever.After several years of high inflation and squeezed household budgets, 2025 is shaping up as a turning point. The December trading season will be a critical test of whether Australians are ready to spend again, and how retailers adapt to a permanently reshaped landscape.So, what is next for Aussie retail as we move into 2026? Here is what the experts at Deloitte, PwC, and Salesforce are predicting. The Big Picture: Steady Growth, Not a BoomAccording to Deloitte Access Economics, retail sales growth is expected to rise gradually with retail sales volumes are expected to grow by 2.3% in 2026. The tone is cautious but optimistic. Consumers are still being careful, yet they are not closing their wallets completely.PwC’s Consumer Markets Outlook reports that retail sales grew 4.6 percent in mid-2025, the strongest result in two years. They also affirm steady spending growth in 2026 as cost-of-living pressures remain.“Retailers are finally seeing some more substantial economic tailwinds, but the long-awaited retail recovery is still taking its time” says David Rumbens, Partner at Deloitte Access Economics.While there is no major retail boom ahead, the market is stabilising. After several years of volatility, steady growth is a welcome sign. Consumers: Searching for Value and MeaningIf one word defines today’s shopper, it is value.PwC found that 74 percent of Australians say the cost of living is their biggest concern, and more than half feel financially insecure. This is driving a shift toward affordable, private-label brands, discount retailers, and second-hand shopping.However, value now means more than price. Consumers want brands that align with their values. They care about sustainability, purpose, and authenticity, even when chasing a bargain. The emotional connection matters as much as the deal. The Digital Shift: From E-commerce to Unified CommerceThe next evolution of retail is not just about selling online. It is about selling everywhere.Salesforce’s 2025 Retail Industry Trends found that in-store purchases are expected to decline from 45 percent of all sales in 2024 to 41 percent by 2026. That does not mean stores are dying. Instead, physical locations are becoming experience hubs where customers collect online orders, try new products, and engage with brands.The retailers that succeed in 2026 will master unified commerce. This means integrating online, mobile, social, and in-store experiences so the customer journey feels seamless from start to finish.AI will also play a major role. Salesforce found that 75 percent of Australian retailers expect AI to be essential by 2026. Retailers are using AI to forecast demand, personalise recommendations, and automate service and support. Sustainability and the Conscious ShopperSustainability has moved from a niche concern to a mainstream expectation.While Australians care about ethical products, PwC’s research shows that two-thirds still think sustainable options are too expensive. This creates opportunity for retailers who can deliver responsible products without premium pricing.The circular economy is also gaining traction through resale platforms, rental models, and waste-reduction programs. With mandatory sustainability reporting beginning in 2025 and 2026, the pressure on retailers to innovate responsibly will continue to grow. What to Expect in December 2025 and Into 2026The December 2025 trading season will focus on value. Consumers are prepared to spend on gifts, experiences, and wellness, but they will remain price sensitive on high-ticket items such as electronics and fashion. Expect promotional activity to be strong, but strategic, rather than desperate.Looking to 2026, Deloitte expects a gradual lift in confidence as interest rates ease. PwC forecasts a slow but steady recovery in real spending. This environment gives retailers room to plan, invest, and experiment, but success will depend on smarter strategy rather than higher volume.Retailers that stand out will:Invest in digital and data analytics, especially AI-driven personalisationBuild flexible fulfilment and return systemsOffer accessible sustainabilityCreate meaningful in-store and online experiences The TakeawayThe Australian retail sector is entering a new phase: smarter, leaner, and more human.Growth will come from understanding customers, building trust, and delivering true value. The future of retail is not about choosing between online and offline. It is about offering convenience, connection, and credibility at every touchpoint.As we move into 2026, the best retailers will not just adapt to change. They will define it. Further reading:Deloitte Access Economics: Retail ForecastsPwC Australia: Consumer Markets OutlookSalesforce: Retail Industry Trends 2026 

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Resume Writing Tips

How to Get Your Resume Noticed by a Recruiter

Over the past 20 years, the purpose of a resume has changed considerably. Long gone are the days when you would go in and ask to speak to a manager or drop a hard copy resume on a recruiter’s desk in a plastic sleeve, on bright glossy coloured paper and a picture to stand out. Nowadays, you apply online with all the other hundreds (or thousands) of applicants, which can be unfavourable for some, or favourable if you follow our tips below.At present, most recruitment agencies use an applicant tracking system (ATS) - software that helps them organise job applications and ensure no body falls through the cracks. However, there are also agencies who use software programs where AI (artificial intelligence) search for key words and skills and do the pre-screening for them. So, in essence, the colour and size of your resume does not matter, but keeping your resume format simple, straight forward and using the right key words is what’s going to get your resume noticed by a recruiter.At our agency, we do use an ATS software system, however we also still  believe that people will spot and feel more things in a CV than AI, so all of our recruiters still read all resumes received to maintain that human touch. To really catch a recruiter’s eye, your resume needs to grab a recruiter’s attention nearly instantly. Like a newspaper story, no matter how good the content, the first 10% of the story is where impressions start. So, how does one do such a thing? Here are a few ways to make your resume instantly eye-catching. (And it’s not with colourful graphics or professional headshots.)1. Use the Good Old Resume FormatA common mistake people make in an effort to make their resumes a bit more flashy is to get creative with the formatting. And while this is sometimes okay in more arts-centric professions, in general you really don’t want to mix up the standard resume formatting too much, because it makes it harder for recruiters to find what they’re looking for (not to mention it wreaks havoc with CRM systems).It’s helpful to remember that recruiters don’t forward a resume because it’s pretty—they send resumes along when they see a candidate is qualified. So, make sure your skills are seen, not tucked away somewhere unexpected.Keep your name and contact information at the top, make your section headings stand out through bolding, underlining, or all-caps text, and have your achievements written out as bulleted statements. It’s all about making it easy to find the right information to convince them to move you on in the recruiting process—not to win a graphic design contest. (Unless, well, you’re going for a graphic design job).2. Make the Best Stuff Loud and ClearWhile you don’t want to shake up the formatting too much, you do want to make sure your most relevant experiences are as close to the top as possible. With only a blink, you know the recruiter is looking at the very top of your resume—not halfway down the page, and definitely not somewhere near the bottom.What does this mean? Think about what’s most important in getting you hired for each specific position you’re applying for and rearrange your resume accordingly. If you’re straight out of university and interested in an ASM or management position, put your education section up top, and make sure your degree is front and centre. If you’re an experienced Retail Manager, you’ll want to have relevant skills up at the top of your resume in a summary of qualifications section. And, if your most recent experience isn’t the most relevant to the job you’re seeking, then it’s time to create a tailored experience section, like “Business Development Experience” or “Team Leader Experience,” that goes above the rest of your positions. The key here, again, is to make sure whoever’s reading your resume gets the message about what you have to offer—instantly.3. Use Emphasis StrategicallyAside from making sure everything is where it’s expected and moving your strengths to the top, you also want to be thoughtful about what else is highlighted throughout your resume. In other words, think about what you want to showcase, then use bolding, underlining, and italicising to emphasise those things.For example, if you have an internship at a well-known company like Woolworths, Amazon or Gucci, you’ll probably want to point to the company name rather than your position title. Alternatively, if you wore multiple hats as one of the first employees of a small start-up, you may want to put greater emphasis on your job title than on the name of the company. Since your resume only gets a quick glance, it’s likely that whatever is bolded is going to be what’s looked at. Make sure it makes an impact.Times have changed and it’s important we realise that the purpose of a resume has changed as well.It’s important to remember, that when you send out your resume, it’s not just about making it easy for a recruiter to read and making your best stuff stand out, but it’s also how an ATS system picks up this information as well. If you’re not successful for the job you’re applying for you’ll be depending on how the ATS system has coded your resume to make sure it comes to the consultants attention next time. And you can learn more about that in part 2 of this blog, coming soon!

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