ABOUT US

Our Story

Since 1995, TSHR has been connecting businesses with exceptional talent across Fashion, Retail, Textiles, Consumer Goods, FMCG, Digital, and Beauty. In 2018, we combined the expertise of three independent agencies - Trak Recruiting, Scarlett Recruitment, and Trak HR Consulting - to provide a complete suite of recruitment and HR solutions. Today, TSHR leverages the combined strengths of Trak Recruiting, Trak HR, and Trak Executive to deliver a comprehensive talent and people solution.

Headquartered in Sydney, we partner with clients across Australia and New Zealand and have successfully filled roles across the APAC region and globally. As one of Australia's longest-established specialist agencies, we have supported iconic multinational brands as well as fast-growing start-ups, building trusted relationships at every level. As a people-led business, we bring deep industry knowledge and an unmatched network developed over decades, committed to integrity and outcomes that make a real difference.

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All specialisations

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Core specialisations

Digital, Tech & Ecommerce
Digital, Tech & Ecommerce

DIGITAL & TECHNOLOGY: We recruit: Head of Digital, Chief Technology Officer, Digital Marketin...

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Retail & Store Operations
Retail & Store Operations

RETAIL & STORE OPERATIONS:We recruit: Stores Director, Multi-site Managers – all levels, Stor...

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Merchandise, Planning & Buying
Merchandise, Planning & Buying

BUYING:We recruit: Buyers, Category Managers, Product Managers, Merchandise Managers.PLANNING &am...

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Production & Technical
Production & Technical

​PRODUCTION:We recruit: Production – all levels, Product Developers, Sourcing Managers.TECHNICAL:...

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Sales & Marketing
Sales & Marketing

​SALES:We recruit: Director of Sales, National Sales Managers, National Account Managers, Busines...

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Creative & Design
Creative & Design

CREATIVE & DESIGN:We recruit: Creative Directors, Heads of Design, Art Directors, Print &...

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Property & Store Planning
Property & Store Planning

​PROPERTY & STORE PLANNING:We recruit: Property & Leasing Specialists, Facilities Manager...

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Supply Chain, Operations & Logistics
Supply Chain, Operations & Logistics

​LOGISTICS & OPERATIONS:We recruit: Directors of Logistics, Supply Chain Directors / Managers...

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Executive
Executive

​EXECUTIVE:We recruit: CEOs, COOs, CFOs, CIOs, CMOs, Non-Executive Directors, Managing Directors,...

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HR, Finance & Admin
HR, Finance & Admin

​HUMAN RESOURCES:We recruit: HR Directors, People & Culture Managers, WH&S Managers, Tale...

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Other
Other

​OTHER:We recruit: Roles outside traditional categories, offering the flexibility to support ever...

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Boutique Manager - Contemporary Fine Jewellery - New Boutique

Brisbane

super and bonus

THE COMPANY This is an exciting opportunity to join a growing contemporary fine jewellery business known for its elevated product offering, beautifully curated retail environments and strong customer connection. With an expanding national presence and a loyal client base, the business has built a reputation for delivering premium service and timeless collections in a modern luxury setting. The company offers a collaborative and people-focused culture where leadership is approachable, ideas are welcomed and high performance is genuinely recognised. As part of a new boutique launch in Brisbane, you will play a key role in establishing the team culture, customer experience and day-to-day success of the store from the very beginning. THE ROLE We are seeking an experienced Boutique Manager to lead the opening of a brand-new boutique in Brisbane. Managing a small team, this role will suit a confident retail leader who thrives in premium environments and enjoys balancing customer experience, leadership and operational excellence. You will be responsible for driving boutique performance, building strong customer relationships and creating a welcoming, service-focused environment that reflects the premium nature of the brand. This is a fantastic opportunity for someone who enjoys ownership, autonomy and being part of an exciting growth journey. Day-to-day Lead and motivate a small boutique team to deliver exceptional customer experiences Drive sales performance and boutique KPI outcomes Build long-term relationships with clients through premium service and clienteling Oversee boutique operations including roster management, reporting and stock control Maintain impeccable visual presentation and store standards Support recruitment, onboarding and ongoing team development Create a positive, energetic and high-performing team culture Work closely with senior leadership during the boutique launch phase EXPERIENCE REQUIRED Previous leadership experience within luxury retail, premium fashion, jewellery, watches or a similar client-focused environment Strong people leadership skills with the ability to coach and inspire others Proven ability to achieve sales targets and drive commercial performance Highly organised with excellent operational and time management skills Confident communicator with a polished and professional presentation Passion for delivering elevated customer experiences Experience working within boutique or premium retail environments preferred COMPANY PERKS Opportunity to lead a brand-new boutique opening Join a growing premium retail business with strong future potential Supportive and collaborative leadership team Beautiful working environment in a sought-after Brisbane retail precinct Autonomy to make an impact and shape team culture from day one Career progression opportunities as the business continues to grow SALARY Attractive Package + Bonus potential, depending on experience. HOW TO APPLY Hit the apply button through Seek or send your resume directly to with the email title "Boutique Manager Brisbane application" to be considered.

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Trainer - Brand Education & Learning (Beauty Industry)

Sydney CBD

AU$100000 - AU$110000 per annum + 10% Bonus

Trainer - Brand Education & Learning (Beauty Industry) Location: Sydney CBD (Hybrid - 3 days office / 2 days WFH) Employment Type: Full Time About the Role We are seeking a passionate and forward-thinking Trainer - Brand Education & Learning to join a dynamic marketing and retail education team within the prestige beauty industry. This is a newly evolved role that moves away from traditional field-based training and instead focuses on building, developing and delivering scalable training content, digital learning programs, and brand education strategies across multiple retail channels. You will play a key role in shaping how education is delivered across the business - working closely with marketing, retail partners, and internal stakeholders to bring brand stories and product launches to life through engaging, high-impact learning experiences. This is an exciting opportunity for someone who is passionate about education, content creation, and the future of learning in the beauty industry. Key Responsibilities Training Strategy & Content Development Design and develop engaging training materials, toolkits, and presentations for retail and brand education Translate new product launches and brand campaigns into impactful learning content Build structured onboarding and induction programs for retail teams and brand partners Digital Learning & Platform Management Manage and upload content to the company's Learning Management System (LMS) / digital training platform Maintain and update training modules, ensuring content remains relevant and engaging Track engagement and training effectiveness through reporting and analytics Brand Education & Campaign Support Partner with marketing and studio teams on new product development (NPD) launches Support creation of training videos, launch materials, and educational content Ensure consistent brand messaging across all training touchpoints Stakeholder Collaboration Work closely with retail, marketing, and account management teams to align training with commercial objectives Gather feedback and insights from field and retail teams to continuously improve training content Support national and regional training initiatives as required Regional Support (Occasional Travel) Provide occasional interstate support for key launches or training initiatives (a few times per quarter) Deliver ad-hoc training sessions when required About You You are a passionate educator and content creator who thrives in a fast-paced, creative environment. You enjoy turning complex product and brand information into engaging, easy-to-understand learning experiences. You will bring: Experience in training, education, retail learning or brand education (beauty, skincare or luxury retail preferred) Strong content creation skills (PowerPoint, Canva or similar tools) Experience working with or exposure to LMS platforms (desirable) Excellent presentation and communication skills A creative, forward-thinking mindset with a passion for innovation in learning Strong stakeholder management skills across retail and head office teams Experience in prestige beauty, skincare or cosmetics highly regarded What's on Offer Hybrid working model (Sydney CBD + WFH flexibility) Competitive salary package + bonus Product allowance Ongoing training and development opportunities Exposure to leading prestige beauty brands and campaigns Collaborative, people-first culture focused on innovation and learning The Opportunity This is a rare opportunity to step into a modernised training role that blends education, content creation, and brand storytelling, with significantly less time in-store and a much stronger focus on strategy, digital learning and campaign execution. If you're passionate about education and want to help shape how learning is delivered across a fast-evolving beauty business, we'd love to hear from you. Email: leannec@tshr.com.au

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Senior Designer

Alexandria

Negotiable

Senior Designer - Global Womenswear Fashion Brand An exciting opportunity has become available for a highly creative and commercially minded Senior Designer to join a globally recognised womenswear fashion brand. This is a pivotal role within the design team, responsible for driving the creative direction across seasonal collections while balancing strong trend vision with commercial success. Working closely with the broader product, buying and production teams, you will play a key role in shaping innovative, fashion-forward collections for an international customer. The Role · Lead the design and development of seasonal womenswear collections from concept through to production · Research global trends, fabrications, colour direction, and emerging market opportunities · Develop mood boards, CADs, tech packs, and detailed design specifications · Collaborate closely with buying, product development, and production teams to ensure design integrity and commercial viability · Attend fit sessions and work alongside garment technicians to ensure exceptional fit and quality · Mentor and inspire junior members of the design team · Contribute to the overall brand vision and creative strategy across multiple categories About You · Proven experience in a Senior Designer role within a fashion retail or global brand environment · Strong womenswear design handwriting with a commercial and trend-driven eye · Excellent understanding of fabrications, garment construction, fit, and product development · Highly proficient across Adobe Creative Suite · Ability to work in a fast-paced, collaborative environment while managing multiple deadlines · Strong communication skills and experience working with offshore suppliers and factories · Passionate about product, innovation, and creating commercially successful collections What's on Offer · Opportunity to join a globally recognised fashion brand · Collaborative and creative team culture · Exposure to international markets and trend direction · Career growth and long-term development opportunities · Competitive salary package and employee benefits If you are a passionate and driven designer looking to take the next step within a global fashion business, we would love to hear from you please send your CV and folio to nicoleg@tshr.com.au

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Brand & Growth Leader | Retail

Sydney

Negotiable

THE COMPANY This is a highly respected, Australian-born advisory firm widely regarded as a trusted partner to some of the country's most recognised retail and consumer brands. Sitting at the intersection of strategy, performance and transformation, the business works directly with founders, CEOs and executive teams to solve complex commercial challenges and unlock growth. Known for its depth of thinking and real-world impact, the organisation has built a strong reputation over many years and is now entering a significant evolution phase - expanding beyond advisory into a connected ecosystem of platforms, capability and scalable solutions. This next chapter is about building something far bigger than a consultancy - and doing it with precision, intelligence and commercial intent. THE ROLE This is not a traditional marketing role. It is a senior build-and-scale position, responsible for architecting and delivering a fully integrated brand and growth engine across multiple business streams. You will lead the build of a connected ecosystem spanning advisory, a digital platform and a capability arm - bringing them together into one cohesive, high-performing growth engine. You will sit close to the founder and senior leadership, shaping how the business shows up in market, how it scales, and how it converts its reputation into a powerful, future-ready commercial platform. This role will suit someone who has stepped away from (or is ready to step away from) large corporate structures and is looking for a more flexible, high-impact environment. Open to a part time arrangement (e.g. 3 days per week) Day-to-Day Own and lead the end-to-end brand and growth strategy across multiple business pillars Design and launch a connected digital ecosystem spanning websites, platforms and CRM Craft a clear, compelling narrative that resonates with senior decision-makers Drive commercial outcomes across lead generation, conversion and revenue growth Embed AI-led approaches across content, performance, automation and optimisation Lead website strategy, UX direction and execution from concept to launch Translate strategy into fast, focused and measurable delivery Partner closely with senior stakeholders to align brand, digital and commercial priorities EXPERIENCE REQUIRED 8-12+ years in senior brand, marketing or growth leadership roles Proven experience building brands, platforms or growth engines from the ground up Background across retail, consumer, consulting or adjacent industries Strong capability across digital ecosystems, including website build and UX Deep understanding of SEO, CRM, performance marketing and AI-enabled growth Commercially driven, with a clear link between brand activity and business outcomes Confident operating at founder, CEO and board level Equally comfortable thinking strategically and executing in detail COMPANY PERKS Flexible working structure (part-time options available) Direct access to founder and senior leadership Opportunity to shape the next phase of a highly respected business High-autonomy, high-trust environment Work that is commercially meaningful and genuinely influential HOW TO APPLY Hit the apply button through Seek or send your resume directly to ameliah@tshr.com.au with the email title "Brand & Growth Leader application" to be considered.

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Assistant/Junior Planner - Premium Womenswear

Alexandria

Up to AU$80000 per annum

Assistant/Junior Planner - Premuim RTW Fashion Brand Full-Time | Merchandise Team Are you a commercially minded, data-driven planner with a passion for turning numbers into strategy? We're looking for an analytical and proactive Assistant/Junior Planner to join a fast-paced fashion retail business, supporting the Merchandise team to drive trade performance, optimize inventory, and influence key commercial decisions. This is a pivotal role for someone who thrives in a dynamic retail or ecommerce environment and loves ensuring the right product is in the right place at the right time. ABOUT THE ROLE As Assistant/Junior Planner, you'll play a key role in supporting product performance across all channels and regions through reporting, forecasting, allocations, markdown management, and strategic analysis. You'll work closely with Buying, Ecommerce, and Operations to deliver actionable insights that directly impact business growth. KEY RESPONSIBILITIES Trade & Commercial Performance Prepare and deliver daily, weekly, and seasonal trade reporting with clear performance insights Identify key sales drivers, risks, opportunities, and trends against plan Monitor stock availability across regions and channels to minimize overstock and stock shortages Conduct post-launch analysis on new products to inform reorder and future ranging strategies Support seasonal planning through historical analysis, trend identification, and strategic recommendations Inventory & Allocations Own the end-to-end allocations process across all channels Analyze stock levels, store capacity, and historical performance to maximize sell-through Conduct detailed size curve analysis to improve forecasting accuracy Support inventory optimization to ensure commercial efficiency Markdown & Pricing Strategy Manage the markdown lifecycle from analysis through execution Identify slow sellers, aged stock, and broken sizing Collaborate on promotional strategies and markdown initiatives Execute markdown events and deliver post-event analysis to improve future outcomes Data & Systems Maintain SKU reporting, line cards, and core merchandising data Ensure data integrity across all reporting systems Deliver ad hoc analysis and actionable recommendations to stakeholders ABOUT YOU 2+ years' experience in merchandise planning or a highly analytical retail/ecommerce role Strong Excel skills with experience managing large datasets and complex reporting Highly numerate with strong commercial acumen Experience with inventory management, forecasting, or allocations Exposure to WSSI, OTB, or range planning is advantageous Organised, detail-oriented, and able to manage multiple priorities A confident communicator who can translate data into clear recommendations YOU'LL THRIVE IF YOU ARE: Curious, proactive, and solutions-focused Calm under pressure and adaptable in a fast-paced environment A collaborative team player who builds strong cross-functional relationships Passionate about process improvement and operational excellence WHY JOIN? This is an exciting opportunity to join a growing fashion business where your insights will directly shape commercial performance. You'll gain exposure across planning, trade, and strategy while working with passionate teams in a collaborative environment. If you love data, fashion, and driving smart commercial outcomes, we'd love to hear from you. Email- Leannec@tshr.com.au

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eCommerce Manager - Luxury Womenswear

Alexandria

Negotiable

Job Title: Ecommerce Manager Department: Marketing Reports To: Head of Brand Direct Reports: Ecommerce Executive, Customer Service Coordinator, Ecommerce & Customer Service Assistant About the Role We are seeking an experienced and commercially driven Ecommerce Manager to lead and optimise the performance of our global online store across AU and US markets. This role is pivotal in shaping digital trading strategy, enhancing customer experience, and delivering strong commercial outcomes through data-led decision making, innovation, and cross-functional collaboration. You will oversee ecommerce trading, website performance, budget management, and customer experience, while leading a small but high-performing team. This is a hands-on leadership role suited to someone who thrives in fast-paced fashion or lifestyle environments and is passionate about digital growth, optimisation, and customer connection. Key Responsibilities Ecommerce Trading & Analysis Partner with Marketing and Merchandising teams to develop and execute trade strategies aligned to weekly and monthly revenue targets Drive omni-channel ecommerce performance across AU & US websites Own weekly and monthly ecommerce reporting, analysing performance against budgets and KPIs Translate data insights into actionable recommendations and quarterly growth targets Leverage analytics tools (including Google Analytics and dashboards) to monitor traffic, conversion, and customer behaviour Budget Management Manage the ecommerce budget and report monthly on spend vs performance Oversee ecommerce sprint planning to ensure efficient allocation of investment Support annual forecasting by presenting ecommerce objectives and expected spend requirements Website & Customer Experience Lead ecommerce optimisation strategy to improve conversion rate, reduce bounce rate, and minimise cart abandonment Manage relationships with web development partners and oversee roadmap delivery Collaborate with performance marketing teams to ensure efficient and aligned digital spend Oversee onsite merchandising and content to ensure a seamless, best-in-class customer experience Drive ongoing testing, optimisation, and platform improvements Customers & Community Lead the customer service function to ensure an exceptional end-to-end customer experience Act as escalation point for customer issues and team support Conduct regular 1:1s, performance reviews, and development planning for direct reports Foster a culture of accountability, innovation, and continuous improvement Champion process improvement and the use of new technologies, including AI tools, to enhance efficiency Team Collaboration Work closely with Marketing, Merchandising, and broader business teams to deliver aligned commercial outcomes Ensure all marketing and trading activity supports wider business goals Maintain clear, proactive, and positive communication across departments About You Proven experience in ecommerce trading, digital marketing, or online retail management Strong analytical skills with the ability to translate data into commercial actions Experience managing or mentoring a small team Strong understanding of ecommerce platforms, UX/CX principles, and digital marketing channels Commercially minded with a strong focus on growth and performance Highly organised, detail-oriented, and comfortable working in a fast-paced environment Confident communicator with strong stakeholder management skills Passion for fashion, lifestyle, or premium consumer brands preferred Why Join Us This is an opportunity to take ownership of a high-impact ecommerce function within a growing, dynamic business. You will have the autonomy to shape digital strategy, influence customer experience, and drive meaningful commercial outcomes while working in a collaborative and forward-thinking team environment. If you are interested, please email leannec@tshr.com.au

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Content Creator | Fashion & Social Media

Sydney

AU$70000 - AU$85000 per annum + super, discount, travel

THE COMPANY This is an opportunity to join a fast-growing Australian fashion brand with a strong digital presence and a loyal, style-conscious customer base. Known for its elevated aesthetic and trend-led collections, the business operates at pace and continues to scale across eCommerce and social channels. The team is collaborative, creative and highly driven, offering a supportive environment where ideas are welcomed and talent is developed. With a close-knit head office based in Alexandria, you'll be working alongside experienced leaders across creative, social and brand. THE ROLE This is a hands-on content role suited to someone with a refined eye for style and a natural ability to translate trends into engaging, on-brand social content. You'll work closely with the wider creative and social team to produce high volumes of content across multiple platforms, while also contributing your own ideas and concepts. You'll be confident presenting, comfortable stepping in front of the camera when needed, and equally strong behind the scenes with content planning, execution and copywriting. Day-to-Day Create engaging social content across Instagram and TikTok, including reels, posts and stories Produce consistent, on-brand video content, both independently and from creative briefs Write compelling product descriptions aligned to brand tone and style Participate in campaign shoots, including interstate travel for location-based content Assist with video editing for paid and organic social campaigns Collaborate with social, influencer and creative teams to execute content strategies Contribute original content ideas while working within established brand direction Feature in content when required (approximately one day per week) EXPERIENCE REQUIRED 6-24 months' experience in a content, social media or digital role (fashion or lifestyle preferred) Strong understanding of current social trends and platforms, particularly Instagram and TikTok Confident communicator with the ability to speak about style, trends and product with authority Comfortable both behind and in front of the camera Proven ability to manage a high volume of content output in a fast-paced environment Strong attention to detail with a good eye for aesthetics and brand alignment Basic video editing skills (highly regarded but not essential) A proactive mindset with the ability to take ownership and work collaboratively COMPANY PERKS Work with a highly creative and trend-focused team Clear progression pathway into broader social media or digital roles Opportunity to be involved in campaign shoots and content creation in varied locations Collaborative office culture with strong leadership support Central Alexandria location with on-site parking available SALARY Up to $80k + super (depending on experience) + discount and benefits HOW TO APPLY Hit the apply button through Seek or send your resume directly to ameliah@tshr.com.au with the email title "Content Creator application" to be considered.

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Designer - Functional Apparel

Sydney

AU$90000 - AU$110000 per annum + Super

THE COMPANY Our client is a market-leading force across multiple apparel categories in Australia, recognised for innovation, quality, and sustained growth. Over recent years, they've expanded their portfolio with globally recognised brands across lifestyle, afterwear, and functional apparel - cementing their reputation as a trusted industry leader. With a national team of 1,000+ employees, this organisation blends high performance with genuine collaboration. Backed by strong leadership and a clear growth trajectory, they offer a genuine opportunity to grow your design career within a business that continues to invest in both its people and its brands. THE ROLE This is an exciting Designer opportunity reporting to the Head of Retail Merchandise, where you'll contribute to the creative direction across multiple apparel categories. Based in their South Sydney office, you'll be hands-on in the end-to-end design process - from concept through to production - while supporting brand identity, driving innovation, and delivering commercially successful designs aligned to market trends and client needs. Working within a collaborative team you'll also engage with clients, factories, and internal stakeholders, gaining strong exposure across both creative and commercial aspects of the business. Day-to-Day Develop and execute design concepts across multiple brands and categories Research and interpret market trends to create commercially relevant product ranges Collaborate with factories, fabric mills, and internal teams to bring designs to life Support presentations of creative concepts and design direction Assist with B2B projects, delivering tailored design solutions to client briefs Ensure designs align with pricing, margin, and delivery requirements Work closely with Garment Technicians to ensure fit and brand consistency Maintain seasonal workflows and support timely delivery of collections PERKS Modern office with panoramic views Free onsite parking Generous employee discounts Cross-functional career development opportunities Friday team lunches Social events including Melbourne Cup & Christmas celebrations Clear progression pathways within a growing national business SALARY $95,000 - $110,000 + Super (depending on experience) HOW TO APPLY Hit the apply button through Seek or send your resume directly to ralphg@tshr.com.au with the email title 'Designer application' to be considered.

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PR & Partnership Coordinator

Surry Hills

Negotiable

PR & Partnerships Coordinator - Global Fashion Brand Sydney- Surry Hills Full time - 5 days onsite Are you deeply tapped into influencer culture, brand storytelling, and partnership strategy? This is an exciting opportunity to join a fast-moving fashion brand that empowers women through style, confidence, and community. We're looking for a commercially minded and creatively driven PR & Partnerships Coordinator to help shape brand visibility, grow influencer and creator relationships, and drive meaningful partnerships that elevate awareness, engagement, and conversion. This role is perfect for someone who thrives in a fast-paced digital environment, understands culture-led marketing, and loves bringing campaigns, events, and collaborations to life. What You'll Be Doing Influencer & Partnerships (Core Focus) Execute influencer and partnership strategies across weekly and monthly campaigns Identify, source, and build relationships with creators, influencers, and aligned brand partners Negotiate rates, contracts, and deliverables Manage seeding programs and campaign budgets Coordinate influencer content for paid social opportunities Track and report on campaign performance including engagement, reach, ROAS, and sales attribution Research new talent and partnership opportunities that align with brand vision PR Coordination Build and maintain press and media contact databases Assist in creating and distributing monthly press releases Support PR opportunities, media placements, and external agency management where required Help drive brand visibility through relevant editorial and experiential channels Events & Brand Activations Support planning and execution of seasonal PR events Coordinate guest lists, vendor sourcing, and on-the-ground event support Represent the brand professionally at activations and events Ensure event execution aligns with both commercial objectives and brand identity Content & Admin Manage content organisation across shared drives and Dropbox Maintain weekly updates of top-performing creative assets Support photoshoots, event production, and wider PR/partnership administration Ensure all deliverables are executed accurately and on time What We're Looking For 2+ years' experience in PR, influencer marketing, partnerships, or brand marketing Fashion, lifestyle, or DTC experience highly regarded Strong understanding of influencer ecosystems, creator partnerships, and PR strategy Excellent commercial awareness with solid reporting and analytical capability Highly organised with strong admin and project coordination skills Confident communicator with strong written and verbal skills Experience working with PR agencies, influencers, and external stakeholders Comfortable managing spreadsheets, reporting documents, and content libraries A proactive, collaborative mindset with the ability to move quickly Why You'll Love It Join a bold, trend-led fashion business with strong growth momentum Work across influencer, PR, partnerships, and events in one dynamic role Be part of a collaborative, creative, and agile marketing team Opportunity to shape exciting campaigns that connect brand, culture, and community If you're equal parts creative and commercial, love fashion, and know how to turn partnerships into performance, this could be your next big move. Email: leannec@tshr.com.au

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Store Manager - Premium Menswear Concession - Bondi

Sydney CBD

AU$73000 - AU$78000 per annum + + super + bonuses

THE COMPANY This is an opportunity to join a globally recognised premium fashion retailer with a strong presence across Australia and international markets. Known for its timeless aesthetic and elevated customer experience, the brand operates across major retail destinations and continues to invest in its people, product and in-store environments. The culture is collaborative, fast-paced and commercially focused, with a clear emphasis on leadership development and internal progression. THE ROLE This position will see you take full ownership of a menswear concession within a high-performing retail environment in Bondi. Leading a close-knit team, you will be responsible for driving sales performance, maintaining exceptional presentation standards and delivering a premium customer experience aligned with the brand. You will operate with a high level of autonomy, supported by an Area Manager, while also working collaboratively within a broader multi-brand retail setting. Day-to-Day Lead, coach and develop a team of 6 across full-time, part-time and casual employees Drive sales performance, KPIs and overall store profitability Oversee all operational aspects including rostering, stock management and visual merchandising Ensure a consistently high standard of customer service and brand presentation Build strong relationships within the wider retail environment to maximise opportunities Take a hands-on approach on the shop floor, leading by example EXPERIENCE REQUIRED Previous experience as a Store Manager or strong Assistant Manager ready to step up Background in premium or contemporary retail environments preferred Experience managing smaller teams or concession-style formats Strong commercial acumen with the ability to drive results Confident, hands-on leader who thrives in a fast-paced environment Excellent communication and team development skills COMPANY PERKS Join a globally recognised premium brand Clear pathway for internal progression and career growth Work in a high-profile Bondi retail location Supportive leadership and structured retail operations Tuesday to Saturday roster for work-life balance SALARY $73,000 - $78,000 + Super + Bonuses HOW TO APPLY Hit the apply button through Seek or send your resume directly to michaelal@tshr.com.au with the email title "Store Manager - Bondi application" to be considered.

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Senior Garment Technologist

Alexandria

Negotiable

Senior Garment Technologist - Global Luxury RTW Brand We are partnering with a globally recognised luxury Ready-to-Wear fashion house to appoint a Senior Garment Technologist. This is a rare opportunity to join a brand renowned for its craftsmanship, innovation, and elevated design aesthetic, working across beautifully constructed collections within a collaborative and high-performing team. The Role As Senior Garment Technologist, you will play a critical role in bringing collections to life, working closely with Design, Product Development, and Production teams to ensure exceptional fit, quality, and consistency across all garments. You will be the technical expert, driving best practice across garment construction, fit standards, and supplier communication. Key Responsibilities Lead fit sessions and provide clear, commercial, and technical direction on fit and construction Develop and maintain detailed tech packs and grading specifications Partner closely with design to translate creative vision into technically feasible garments Manage sample development from initial prototype through to final production approval Work closely with offshore suppliers to ensure quality, timelines, and brand standards are met Identify opportunities for product improvement, cost efficiencies, and innovation in construction About You Proven experience as a Senior Garment Technologist within luxury or premium RTW Strong understanding of garment construction, fit, and fabrication across womenswear (and/or multi-category) Experience working with offshore suppliers and managing the full production lifecycle Highly detail-oriented with strong problem-solving skills Confident leading fit sessions and influencing cross-functional teams Passionate about quality, craftsmanship, and delivering a premium product What's on Offer Opportunity to work with a globally recognised luxury fashion brand Collaborative, design-led environment with a strong focus on quality and innovation Exposure to international teams and best-in-class processes Competitive salary package and career progression opportunities If you are a technically strong Garment Technologist who thrives in a fast-paced, design-led environment and is passionate about delivering world-class product, we would love to hear from you. Please send your CV to nicoleg@tshr.com.au

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Content Creator - Beauty, Fashion & Wellness

Alexandria

Negotiable

Content Creator Sydney | Full-time The Role We're looking for a Content Creator to join a fast-paced, collaborative team, working across multiple brands. This is a hands-on creative role where no two days look the same, ideal for someone who thrives in a dynamic environment and can juggle competing priorities while delivering high-quality, on-brand content. Key Responsibilities Create engaging, on-brand content across social media, eCommerce, email, and digital platforms Plan, shoot, and edit photo and video content (including reels, TikTok, and campaign assets) Manage content calendars across multiple brands simultaneously Collaborate closely with marketing, design, and product teams to bring campaigns to life Conceptualise and execute creative campaigns aligned with brand direction Stay ahead of social trends and identify opportunities to elevate content performance Assist with campaign shoots, styling, and production where required Monitor content performance and optimise based on insights and analytics Ensure consistency in tone of voice and visual identity across all channels About You 3-4+ years' experience in a content creation or social media role Background in fashion, retail, or lifestyle brands is highly preferred Strong skills in content shooting and editing (iPhone + Adobe Suite/CapCut etc.) Highly organised with the ability to manage multiple brands and deadlines Creative thinker with a strong eye for aesthetics, trends, and storytelling Comfortable working in a fast-paced, ever-changing environment Proactive, hands-on, and solutions-focused Why Apply Work across a diverse portfolio of brands Be part of a growing business with strong retail and digital presence Creative, collaborative team environment Opportunity to make a real impact and bring ideas to life If this sounds like you, email leannec@tshr.com.au

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Store Supervisor - Premium Retail - Birkenhead Point

Sydney CBD

AU$67000.00 - AU$70000.00 per annum + + Super and Commissions

THE COMPANY This well-established global retailer is known for delivering premium products and exceptional in-store experiences across multiple international markets. With a strong presence in Australia, the business operates high-performing stores supported by experienced leadership teams and structured career pathways. The culture is energetic, team-focused and performance-driven, with a strong emphasis on development, internal progression and creating a positive, inclusive environment. Stores are fast-paced and commercially focused, attracting a high volume of customers and offering a dynamic workplace for ambitious retail professionals. THE ROLE We are currently recruiting two Store Supervisors to join a flagship outlet location in Sydney's Inner West. This is a hands-on leadership role within a large, high-volume store, supporting a team of 30+ staff (increasing significantly during peak trading periods). You will work closely with Assistant Store Managers and senior leadership to drive performance, support the team on the shop floor, and ensure smooth day-to-day operations across both customer-facing and operational functions. This role offers the opportunity to lean into either front-of-house (sales, client experience) or back-of-house (operations, stock flow), depending on your strengths, while remaining flexible across both areas. Day-to-Day Lead from the front on the shop floor, driving sales and customer engagement Support and coach team members to deliver strong individual and store results Assist with daily operations including stock management, replenishment and VM standards Maintain a high level of service and presentation across the store Work collaboratively with leadership to achieve commercial targets Step up in leadership when required and support overall store performance EXPERIENCE REQUIRED 1-2 years' experience in a retail supervisory or team leader role Exposure to both customer-facing and operational/store functions Proven ability to perform in fast-paced, high-volume retail environments Strong communication skills and a proactive, hands-on leadership style A positive attitude with a willingness to learn and develop Flexibility to work across weekdays and weekends on a rotating roster COMPANY PERKS Join a high-performing, flagship retail environment Structured leadership team with clear support and progression pathways Ongoing training and development opportunities Commission structure to reward performance Collaborative and energetic team culture Stable roster with consecutive days off SALARY Up to $70,000 + Super + Commission HOW TO APPLY Hit the apply button through Seek or send your resume directly to michaelal@tshr.com.au with the email title "Store Supervisor application" to be considered.

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Fashion Designer - Global Women's Fashion Brand

Surry Hills

AU$80000.00 - AU$85000.00 per annum

Fashion Designer - Global Women's Fashion Brand Location: Sydney CBD Salary: Up to $85k+super Overview We are seeking a creative and commercially minded Designer to join a fast-paced, trend-driven womenswear brand. This role is ideal for someone with 2-3 years' experience in a high-volume fashion environment who thrives on delivering on-trend product with speed and accuracy. Working closely with the wider product and buying teams, you will be responsible for designing commercially viable, fashion-forward collections that align with the brand's aesthetic and customer. Key Responsibilities Design and develop seasonal and in-season womenswear collections across dresses, tops, bottoms, and occasionwear Identify and interpret emerging trends, translating them into commercially successful product Conduct ongoing market and competitor research to ensure product remains relevant and trend-led Create detailed CADs, tech packs, and design specifications for offshore suppliers Work closely with buyers and product developers to ensure designs meet margin, cost, and delivery targets Manage the design process from initial concept through to final sample approval Attend fit sessions and provide clear feedback on garment construction, fit, and finishes Ensure all designs align with the brand DNA and customer profile Support fast turnaround of newness in line with weekly drops and trading performance Key Skills & Experience 2-3 years' experience in a Designer role within a fast-paced womenswear brand Strong understanding of the young, trend-driven fashion market Highly trend-aware with the ability to react quickly to emerging styles Proficient in Adobe Creative Suite (Illustrator & Photoshop essential) Strong CAD and technical design skills Commercial mindset with an understanding of price architecture and margin Ability to work in a high-volume, fast turnaround environment Strong attention to detail and excellent organisational skills Confident communicator, able to collaborate cross-functionally Personal Attributes Creative, trend-led and fashion obsessed Proactive and adaptable with a "can-do" attitude Ability to manage multiple deadlines and priorities Passionate about delivering product that resonates with the customer What's on Offer Opportunity to work in a fast-growing, trend-led fashion business High level of ownership and creative input Collaborative and dynamic team environment If this sounds like your next opportunity, get in touch! Leannec@tshr.com.au

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Medical Practice Manager - Frenchs Forest

Frenchs Forest

Super

About the Clinic Join a highly regarded specialist clinic in Frenchs Forest, part of a national network of leading medical practices known for quality care and strong patient relationships. This beautiful clinic has three consulting rooms, a steady stream of loyal patients, and a team of doctors and nurses who genuinely care about their work and each other. With free on-site parking and a relaxed Northern Beaches vibe, this is a practice where patients feel at home - and where staff love coming to work. The Opportunity We're looking for an experienced Practice Manager (or senior medical receptionist ready to step up) who thrives in a hands-on role and takes pride in creating a smooth, positive experience for both patients and practitioners. This is an autonomous position where you'll be the heartbeat of the clinic - supported by a wonderfully positive Regional Manager who's always available for guidance (though often remote). It's a role where your initiative, people skills, and calm professionalism will make a genuine difference every day. Your Key Responsibilities Oversee day-to-day clinic operations and lead a small, close-knit team Build strong, professional relationships with doctors - balancing support and independence with maturity and clear communication Manage rosters, timesheets, and clinic coverage with confidence Oversee stock, supplies, and supplier relationships Support patient flow and rebooking targets, ensuring smooth billing and Medicare processes Maintain accountability across the clinic team while fostering a warm, respectful environment Champion continuous improvement and alignment with group standards Daily use of practice management software Why You'll Love This Role Make the practice your own - shape the look, feel, and flow of daily operations Work with inspiring doctors and a supportive clinical and regional management team Be part of a respected national group with genuine career progression opportunities across Australia Enjoy work-life balance - full-time hours, Monday to Friday only Convenient location - Northern Beaches clinic with free on-site parking What You'll Bring 3-5 years'+ experience in Practice Management or a Senior Medical Reception role Strong organisational, rostering, and staff coordination skills Confident communicator with a mature, solutions-focused approach Proven experience with practice management software A steady, supportive leadership style and genuine care for patients and team Certificate IV in Practice Management (advantageous, not essential) The Offer $80,000 - $85,000 + Super (depending on experience) Immediate start available How to Apply Apply via SEEK or email your CV titled "Practice Manager - Frenchs Forest" to Ralph at ralphg@tshr.com.au

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Meet the Directors

Garry Connell

Garry Connell

March 2025 marks a significant milestone for Garry being 30 years since he founded Trak Recruiting, now part of the TSHR Group, where he serves as CEO. It also marks 40 years since he first entered the recruitment industry. Across four decades, Garry has partnered with hundreds of organisations and tens of thousands of candidates, helping both sides achieve meaningful, long-ter...

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Garry Connell
Ralph Goumal

Ralph Goumal

​As GM of Sales, Ralph has amassed over a decade of recruitment experience since arriving to Australia from the UK in 2011. He heads up TSHR’s national function acrosssales, category management & ecommerce, with a large focus on FMCG, Retail and Fashion.​

Connect with Ralph Goumal
Nicole Goumal

Nicole Goumal

Nicole Goumal is a dynamic, results-driven leader and the General Manager of Digital, eCommerce, Marketing & Design at TSHR – Trak Search and HR – where she is also a shareholder in the wider recruitment group. She specialises in executive search across Digital, Ecommerce, Creative, Marketing, and Design, supporting clients across Australia and key international markets.

Connect with Nicole Goumal

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Testimonials

Client Testimonial

​"Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise."— Richard Goodman - CEO 

Client Testimonial , FoodCo Group Pty Ltd
Richard Goodman

​Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise.

Richard Goodman , CEO

Client

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Client Testimonial

​"Ralph Goumal has assisted our business on various senior roles, consistently providing exceptional service, demonstrating exemplary organisational skills and a strong commitment to understanding our needs. Ralph's reliability and communication ensured a smooth recruitment process each time. Overall, Ralph is a master of his craft and an invaluable partner in our recruitment efforts." — Sonia Dimasi, Group GM - People & Culture

Client Testimonial , Kennedy Watches & Jewellery
Client Testimonial

"I have known Garry for well over 20 years and have used Trak to recruit a variety of roles, initially at Sanity Music and also at both Diva and Lovisa.Since Lovisa listed on the ASX, we have engaged Garry for a number of senior search assignments  including CEO, CFO, Global COO and Head of People.  Throughout my dealings I have found him easy to deal with, very responsive, he has a genuine interest and understanding of our business and goes to extra effort to come up with a result. Finally his network and knowledge of what’s happening in retail and fashion is first class, which in addition to having access to outstanding candidates, provides us with additional HR information such as remuneration benchmarking."— Shane Fallscheer, Managing Director

Client Testimonial , Lovisa Holdings Ltd
Client Testimonial

“I have always found Garry to be the utmost professional when dealing with sensitive conversations and arrangements. Garry is very supportive, both as a candidate and also as a client. Garry (Trak) can very quickly understand the needs of both parties and are able to provide the best solutions when placing and recruiting for roles. Also great on the follow up to ensure everything is working out .” – Mike Worner, COO, Ultraceuticals

Client Testimonial , Ultraceuticals
Client Testimonial

"Garry is an expert in his field who invests time understanding the needs of his client and matching them with the skills and aptitude of his candidates. Over the years Garry has kept an appropriate level of contact with me and forged a valuable relationship which helps him understand what type of role might be suited to my capabilities and meet my requirements in terms of career direction."— Richard Ansell, Thorn Radio Rentals

Client Testimonial , Thorn Radio Rentals
Candidate Testimonial

"Nicole is one of the most professional consultants I have dealt with. She was able to clearly articulate the key requirements for the role that she was recruiting for and took the time to make sure I was completely prepped with all background information for the interview process and during my decision making process. She also provided invaluable knowledge on the market knowing that I was looking at a relocation for the role. I would not hesitate to recommend Nicole." — Stephanie Lang - CMO​

Candidate Testimonial , Stephanie Lang
Client Testimonial

“Belinda McPhee is a highly accomplished Human Resources specialist. An outstanding judge of people with highly developed in depth technical skills. Belinda is able to work comfortably with Boards of companies. She is highly respected by Senior Management as a person who can strategize companies change management requirements.” —Graeme Maher, Senior Retail Consultant

Client Testimonial , Former Westfield Director of Human Resources and Retailer Relations
Client Testimonial

"I have known Garry for 4 years after starting as CEO of Bras N Things when I also learnt that Garry’s relationship with the company goes back decades. We have enjoyed a successful recruitment partnership with several members of the Trak and Scarlett team across a number of positions including accounting and finance, production and design, shipping and logistics, State and Area Managers. In addition to identifying candidates with some unique skill sets we have also had success with the right culture fit. Garry has extensive knowledge of the market, responsiveness, availability to speak at all hours and also wanting to take an interest in our business and its success. I have no hesitation in recommending Garry and his team." — George Wahby, CEO

Client Testimonial , Bras N Things
Candidate Testimonial

​"Finding a new job is typically known to be a painstaking, scary and lengthy task, which was exactly what I was expecting for myself. I am so lucky that I met Jordan at the perfect time, because he made the entire process so easy and actually quite exciting. He listened to every expectation and condition that I had and made sure that my interests were properly addressed and represented.The process of interviewing and finding a new job took quite literally just under a week, and it was all thanks to Jordan's planning and communication skills. He helped negotiate my salary for me as well as the position itself, and in the end, I ended up scoring an absolute dream job.Jordan is incredibly understanding and friendly to the point where I felt like I was talking to a long-time friend and not a recruiter, which really put me at ease. I cannot recommend him highly enough to anyone looking for a job/employee, as he successfully connects the right applicants to the right companies. Jordan is absolutely incredible, and I know that I've made a friend and supporter for life!" —Lana Mallia

Candidate Testimonial , Lana Mallia
Candidate Testimonial

"Garry was referred to me and within 3 minutes of our first conversation it soon became clear why, as he combines a global perspective with local insight to help find the right fit between everyone involved. Highly personable he took great care to understand my background and aspirations, and was then laser focussed in creating high value introductions for me, one of which I am delighted to say has led to a fantastic role. Stop reading this and make contact with Garry and his team!" — Brian Townshend

Candidate Testimonial , Brian Townshend
Candidate Testimonial

"Garry is a stand out amongst executive recruiters in the Retail industry. As a dedicated professional Garry works tirelessly to ensure the needs of the client and the applicant are met. Through combining industry leading knowledge with an extensive contact list and a genuine interest in both client and applicant Trak is able to ensure they deliver the best result every time! Other recruiters make promises and very rarely follow through but Garry and the team at Trak understand the true meaning of customer satisfaction!"— Tishara Mina, Queensland State Manager

Candidate Testimonial , Tishara Mina
Candidate Testimonial

"The overall service and support received from Trak has been excellent. Whilst I was seeking employment, I dealt with many recruitment agencies. Most performed poorly in regard to their service & follow up. Trak was one of only two agencies that I rate highly. The service provided by them was professional, supportive and very personable. Further, I am now employed in a national role and in time will require the services of a recruitment agency. Trak will be the first agency I contact for my recruitment needs." — Des Carroll, National Retail Operations Manager​

Candidate Testimonial , Des Carroll
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The Future of Australian Retail: What to Expect in 2025 and Beyond

​The Future of Australian Retail: What to Expect in 2025 and BeyondAustralia’s retail industry is stepping into a new era — one defined by cautious optimism, digital transformation, and consumers who are more value-driven than ever.After several years of high inflation and squeezed household budgets, 2025 is shaping up as a turning point. The December trading season will be a critical test of whether Australians are ready to spend again, and how retailers adapt to a permanently reshaped landscape.So, what is next for Aussie retail as we move into 2026? Here is what the experts at Deloitte, PwC, and Salesforce are predicting. The Big Picture: Steady Growth, Not a BoomAccording to Deloitte Access Economics, retail sales growth is expected to rise gradually with retail sales volumes are expected to grow by 2.3% in 2026. The tone is cautious but optimistic. Consumers are still being careful, yet they are not closing their wallets completely.PwC’s Consumer Markets Outlook reports that retail sales grew 4.6 percent in mid-2025, the strongest result in two years. They also affirm steady spending growth in 2026 as cost-of-living pressures remain.“Retailers are finally seeing some more substantial economic tailwinds, but the long-awaited retail recovery is still taking its time” says David Rumbens, Partner at Deloitte Access Economics.While there is no major retail boom ahead, the market is stabilising. After several years of volatility, steady growth is a welcome sign. Consumers: Searching for Value and MeaningIf one word defines today’s shopper, it is value.PwC found that 74 percent of Australians say the cost of living is their biggest concern, and more than half feel financially insecure. This is driving a shift toward affordable, private-label brands, discount retailers, and second-hand shopping.However, value now means more than price. Consumers want brands that align with their values. They care about sustainability, purpose, and authenticity, even when chasing a bargain. The emotional connection matters as much as the deal. The Digital Shift: From E-commerce to Unified CommerceThe next evolution of retail is not just about selling online. It is about selling everywhere.Salesforce’s 2025 Retail Industry Trends found that in-store purchases are expected to decline from 45 percent of all sales in 2024 to 41 percent by 2026. That does not mean stores are dying. Instead, physical locations are becoming experience hubs where customers collect online orders, try new products, and engage with brands.The retailers that succeed in 2026 will master unified commerce. This means integrating online, mobile, social, and in-store experiences so the customer journey feels seamless from start to finish.AI will also play a major role. Salesforce found that 75 percent of Australian retailers expect AI to be essential by 2026. Retailers are using AI to forecast demand, personalise recommendations, and automate service and support. Sustainability and the Conscious ShopperSustainability has moved from a niche concern to a mainstream expectation.While Australians care about ethical products, PwC’s research shows that two-thirds still think sustainable options are too expensive. This creates opportunity for retailers who can deliver responsible products without premium pricing.The circular economy is also gaining traction through resale platforms, rental models, and waste-reduction programs. With mandatory sustainability reporting beginning in 2025 and 2026, the pressure on retailers to innovate responsibly will continue to grow. What to Expect in December 2025 and Into 2026The December 2025 trading season will focus on value. Consumers are prepared to spend on gifts, experiences, and wellness, but they will remain price sensitive on high-ticket items such as electronics and fashion. Expect promotional activity to be strong, but strategic, rather than desperate.Looking to 2026, Deloitte expects a gradual lift in confidence as interest rates ease. PwC forecasts a slow but steady recovery in real spending. This environment gives retailers room to plan, invest, and experiment, but success will depend on smarter strategy rather than higher volume.Retailers that stand out will:Invest in digital and data analytics, especially AI-driven personalisationBuild flexible fulfilment and return systemsOffer accessible sustainabilityCreate meaningful in-store and online experiences The TakeawayThe Australian retail sector is entering a new phase: smarter, leaner, and more human.Growth will come from understanding customers, building trust, and delivering true value. The future of retail is not about choosing between online and offline. It is about offering convenience, connection, and credibility at every touchpoint.As we move into 2026, the best retailers will not just adapt to change. They will define it. Further reading:Deloitte Access Economics: Retail ForecastsPwC Australia: Consumer Markets OutlookSalesforce: Retail Industry Trends 2026 

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Resume Writing Tips

How to Get Your Resume Noticed by a Recruiter

Over the past 20 years, the purpose of a resume has changed considerably. Long gone are the days when you would go in and ask to speak to a manager or drop a hard copy resume on a recruiter’s desk in a plastic sleeve, on bright glossy coloured paper and a picture to stand out. Nowadays, you apply online with all the other hundreds (or thousands) of applicants, which can be unfavourable for some, or favourable if you follow our tips below.At present, most recruitment agencies use an applicant tracking system (ATS) - software that helps them organise job applications and ensure no body falls through the cracks. However, there are also agencies who use software programs where AI (artificial intelligence) search for key words and skills and do the pre-screening for them. So, in essence, the colour and size of your resume does not matter, but keeping your resume format simple, straight forward and using the right key words is what’s going to get your resume noticed by a recruiter.At our agency, we do use an ATS software system, however we also still  believe that people will spot and feel more things in a CV than AI, so all of our recruiters still read all resumes received to maintain that human touch. To really catch a recruiter’s eye, your resume needs to grab a recruiter’s attention nearly instantly. Like a newspaper story, no matter how good the content, the first 10% of the story is where impressions start. So, how does one do such a thing? Here are a few ways to make your resume instantly eye-catching. (And it’s not with colourful graphics or professional headshots.)1. Use the Good Old Resume FormatA common mistake people make in an effort to make their resumes a bit more flashy is to get creative with the formatting. And while this is sometimes okay in more arts-centric professions, in general you really don’t want to mix up the standard resume formatting too much, because it makes it harder for recruiters to find what they’re looking for (not to mention it wreaks havoc with CRM systems).It’s helpful to remember that recruiters don’t forward a resume because it’s pretty—they send resumes along when they see a candidate is qualified. So, make sure your skills are seen, not tucked away somewhere unexpected.Keep your name and contact information at the top, make your section headings stand out through bolding, underlining, or all-caps text, and have your achievements written out as bulleted statements. It’s all about making it easy to find the right information to convince them to move you on in the recruiting process—not to win a graphic design contest. (Unless, well, you’re going for a graphic design job).2. Make the Best Stuff Loud and ClearWhile you don’t want to shake up the formatting too much, you do want to make sure your most relevant experiences are as close to the top as possible. With only a blink, you know the recruiter is looking at the very top of your resume—not halfway down the page, and definitely not somewhere near the bottom.What does this mean? Think about what’s most important in getting you hired for each specific position you’re applying for and rearrange your resume accordingly. If you’re straight out of university and interested in an ASM or management position, put your education section up top, and make sure your degree is front and centre. If you’re an experienced Retail Manager, you’ll want to have relevant skills up at the top of your resume in a summary of qualifications section. And, if your most recent experience isn’t the most relevant to the job you’re seeking, then it’s time to create a tailored experience section, like “Business Development Experience” or “Team Leader Experience,” that goes above the rest of your positions. The key here, again, is to make sure whoever’s reading your resume gets the message about what you have to offer—instantly.3. Use Emphasis StrategicallyAside from making sure everything is where it’s expected and moving your strengths to the top, you also want to be thoughtful about what else is highlighted throughout your resume. In other words, think about what you want to showcase, then use bolding, underlining, and italicising to emphasise those things.For example, if you have an internship at a well-known company like Woolworths, Amazon or Gucci, you’ll probably want to point to the company name rather than your position title. Alternatively, if you wore multiple hats as one of the first employees of a small start-up, you may want to put greater emphasis on your job title than on the name of the company. Since your resume only gets a quick glance, it’s likely that whatever is bolded is going to be what’s looked at. Make sure it makes an impact.Times have changed and it’s important we realise that the purpose of a resume has changed as well.It’s important to remember, that when you send out your resume, it’s not just about making it easy for a recruiter to read and making your best stuff stand out, but it’s also how an ATS system picks up this information as well. If you’re not successful for the job you’re applying for you’ll be depending on how the ATS system has coded your resume to make sure it comes to the consultants attention next time. And you can learn more about that in part 2 of this blog, coming soon!

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Employment Legislation Updates at 3 July 2020

As the new financial year has begun, so too have a swag of new legislative updates relevant for Retail and Wholesale organisations. The following is a summary of Employment Relations updates for Australia and New Zealand as at 1 July 2020.AustraliaAnnual Wage Review 2020 - The Fair Work Commission has announced a 1.75% increase to minimum wages. This applies to all award wages. The new national minimum wage is $753.80 per week or $19.84 per hour, starting from the first full pay period on or after 1 July 2020.The start date of this increase will be staggered across all awards. Awards have been divided into 3 groups and the 1.75% wage increase starts on the first full pay period on or after:1 July 2020 for Group 1 awards which mostly includes essential services1 November 2020 for Group 2 awards which includes Storage Services and Wholesale Award and Clerks—Private Sector Award1 February 2021 for Group 3 awards which includes General Retail Industry Award and Commercial Sales AwardHigh income threshold – 2020/21 changesThe high income threshold increased to $153,600, a $4,900 increase on the 2019/20 threshold effective from 1 July 2020.Sunday penalty rates reductionThe final reductions to Sunday penalty rates in the General Retail Industry Award 2010 took effect on 1 July 2020. This reduction only affects permanent employees; Sunday penalty rates for casual employees are not changing.Extension of some temporary award flexibility provisionsThe Fair Work Commission has extended temporary award flexibility provisions in some awards that were due to end on 30 June 2020:Extension of unpaid pandemic leave - On 30 June 2020, the Fair Work Commission extended unpaid pandemic leave in some awards. Go to Unpaid pandemic leave & annual leave changes in awards for more information. Employees who are employed under one of the affected awards can access up to 2 weeks’ unpaid pandemic leave under certain circumstances, if they are prevented from working as a result of being required to self-isolate, or due to measures taken by government or medical authorities. The leave is available in full immediately to full-time, part-time and casual employees – they don’t have to accrue it.Relevant award pandemic leave end dates are:31 July - General Retail Industry Award & Storage Services and Wholesale Award30 September 2020 - Commercial Sales Award & Clerks AwardExtension of temporary award flexibility for Clerks Award - The Fair Work Commission has extended and changed the temporary Schedule I in the Clerks Award.The updated Schedule I applies from 1 July until 30 September 2020 and includes changes: Clerks Award flexibility during coronavirusJobKeeper wage subsidy and unpaid pandemic leaveAn employee receiving JobKeeper payments from their employer can still take unpaid pandemic leave under their award at the same time as receiving the JobKeeper payment.Unpaid pandemic leave & annual leave changes in awardsRequests to work additional hours on changing duties, location or days and times of work under JobKeeper updateUpdated 25 June Changing duties, location or days & times of work under the JobKeeper scheme.Wage Theft Legislation VictoriaVictoria has passed laws establishing criminal penalties for employers who deliberately underpay or do not pay their workers. Employers who dishonestly withhold wages, superannuation or other employee entitlements, will face fines of up to $198,264 for individuals, $991,320 for companies and up to 10 years’ jail. Offences will also capture employers who falsify employee entitlement records, such as payroll records, or who fail to keep employment records.  New ZealandNew Zealand Wage Subsidy ExtensionA Wage Subsidy Extension payment is available to businesses that are significantly affected by COVID-19. Applications for the Wage Subsidy Extension are open from 10 June 2020 until 1 September 2020. Eligible employers will need to reapply through Work and Income once their current 12-week subsidy has come to an end.To be eligible for the Wage Subsidy Extension, businesses must have had a revenue loss of at least 40% for a 30-day period in the 40 days before they apply, compared to the closest period last year (e.g. June 2020 compared with June 2019) and businesses must sign a declaration about their circumstances. Also, under the Wage Subsidy Extension, an employee’s normal or ordinary wages or salary are the wages or salary specified in the relevant employment agreement on the date the employer applied for Wage Subsidy Extension.Bonuses must be part of holiday pay calculationsIn May 2020, the Employment Court ruled that Bonuses must be part of holiday pay calculations.Discretionary payments, according to the law, are payments that the employer is not bound by employment agreement to make. The Employment Relations (Triangular Employment) Amendment Act 2019Triangular employment involves three parties – the employer, the employee, and a third party. From 28th June 2020 the law allows employees in triangular employment situations to include a third party to a personal grievance they have with their employer.Employees in a triangular employment situation can still raise a personal grievance with their employer where they have grounds to do so and apply to the Employment Relations Authority (ERA) for it to be resolved. Under the new law an employee can now apply to the ERA to add a third party to the personal grievance if the third party has caused or contributed to the problem.Paid Parental Leave changesFrom 1 July 2020, the duration of parental leave payments is extended from 22 weeks to 26 weeks.The maximum weekly rate for eligible parents increases from $585.80 to $606.46 gross to reflect the percentage movement in the average weekly earnings.From 1 July 2020, ‘Keeping in Touch’ days for employees increase from 52 hours to 64 hours over the duration of their paid parental leave.

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