Summary:

• East Coast Territory - North Sydney, North NSW, QLD and NT
• Retailer with a combination of company owned and franchise stores
• Utilize your multi-site management expertise to elevate store operations and grow business through all aspects of retail best practice
• Circa $140k total

The role:

• Newly created position due to restructure
• Overseeing approximately 30 stores
• Reporting to Store Operations Manager
• Based in Western Sydney office with regular field visits
• Great opportunity to grow the business by adding structure and lifting stores from a retail best practice perspective
• New initiatives being rolled out this year, such as new ERP implementation and new online offering

To be successful for this role, you will have:

• Exceptional interpersonal skills, with a personal/empathetic approach to dealing with franchisees
• Operational small business experience
• Exposure to franchise systems and corporate business

Key Result Areas:

Financial Performance

• Ensure Financial Performance of all stores in area of responsibility achieve set targets

Staffing Management

• Manage the recruitment of all staff to stores
• Ensure store staff are treated appropriately and fairly at all times
• Ensure all staff training requirements are satisfied
• Provide ongoing management of Store Managers

Compliance

• All stores to contain a relevant and continually updated program to ensure they are compliant with Work, Health & Safety
• All stores to be compliant with corporate identity, category ranging and promotional programs
• Drive improvement in inventory to ensure product categories are aligned to key suppliers and DC's

Improvement & Development

• Promote a culture of continual improvement across all stores
• Drive consistent marketing programs to both retail and trade customers
• Manage performance of stores if not achieving budget

Field management coaching and monitoring

• Create and manage a call cycle for both company owned and franchise stores
• Manage the monitoring and tracking of compliance to the program for franchise stores
• Manage the monitoring and tracking of Corporate Identity compliance for franchise stores
• Manage the support, promotion and monitoring of all Marketing activities ensuring maximised opportunities
• Manage program to assist with site re-development
• Be proactive regarding succession planning
• Actively promote the business within the industry and general marketplace

Franchise Recruitment

• Recruit new partners through a defined recruitment process
• Facilitation of the recruitment application process in conjunction with the Store Operations Manager
• Proposals for all new partners to be prepared for Store Operations Manager

Other

• Active participation as member of the leadership team
• Regular work in progress meetings with MD
• Major event participation

To apply, please use the appropriate link quoting reference #9307 or email honorm@tshr.com.au

Please note, only those applicants with relevant Retail industry experience will be contacted in relation to their application.