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CRM Specialist

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  • Contact:

    Tamara Michaeil

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  • Published:

    27 days ago

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Are you passionate about luxury brands and experienced in customer relationship management (CRM)? We are currently seeking a dedicated CRM Specialist to join an esteemed luxury brand house and play a pivotal role in enhancing their customer engagement strategies.

About Them:

This luxury brand house prides themselves on delivering unparalleled quality, sophistication, and elegance to their esteemed clientele. With a rich heritage and a commitment to excellence, they continue to set the standard for luxury in the industry.

Role Overview:

As a CRM Specialist, you will be responsible for developing and implementing innovative CRM strategies to nurture and strengthen the relationships with customers. Working closely with cross-functional teams, you will leverage data-driven insights to deliver personalized and exceptional experiences across all touchpoints.

Key Responsibilities:

  • Develop and execute CRM strategies to drive customer acquisition, retention, and loyalty.
  • Analyze customer data to identify trends, preferences, and opportunities for engagement.
  • Design and implement targeted marketing campaigns, including email, SMS, and personalized offers.
  • Collaborate with internal teams to optimize customer journey mapping and segmentation.
  • Monitor and analyze campaign performance, providing actionable insights for continuous improvement.
  • Stay abreast of industry trends and best practices in CRM and luxury retail.


  • Bachelor's degree in Marketing, Business, or related field.
  • Proven experience in CRM, preferably within the luxury retail sector.
  • Proficiency in CRM software and tools.
  • Strong analytical skills with the ability to interpret data and derive actionable insights.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Passion for luxury brands and a keen eye for detail.

Join them:

If you're a CRM professional with a passion for luxury brands and a drive to deliver exceptional customer experiences, we want to hear from you. Join the team and become part of a legacy of luxury and excellence.

To Apply: Please submit your resume and cover letter detailing your relevant experience and why you're the perfect fit for this role to

*Please note this role can be based in Sydney or Melbourne.