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Job

Customer Experience Manager - Online & Instore

Job Title: Customer Experience Manager - Online & Instore
Contract Type: Permanent
Location: Sydney, New South Wales
Industry:
Salary: AU$60000 - AU$70000 per annum + Super + Bonus
Reference: TSHR9183_1572313661
Contact Name: Brittany Magson
Contact Email: brittanym@tshr.com.au
Job Published: October 29, 2019 12:47

Job Description

Customer Experience Manager

  • Competitive Salary + Super
  • Career Growth & Progression
  • Luxury Lifestyle Furniture Brand

About Company:

Our client is a National Leader within the Luxury Lifestyle and furniture sector. They focus on timeless, Scandinavian design to create their product and offer Unbeatable Prices with great Value. The product is commercial grade quality, designed to be part of your life for many decades.

We are seeking a passionate Customer Experience Manager, who is driven and enthusiastic in delivering a high-quality experience with customers Online and in store.

The right candidate will be responsible for:

  • Ensure all Online & Retail Store orders are delivered on time and the customer is 100% satisfied and to quickly resolve any customer, delivery or operational issues.
  • Professionally handle online, phone & retail store customer sales inquiries and ensure that all customer records, purchase orders, delivery instructions, and product information and descriptions are accurate.
  • Strive for continuous improvement in our operations by identifying areas in processes, products or systems that can be made more efficient, user friendly, and ultimately, provide a more exceptional customer experience.

What we need you to have:

  • Minimum 1-5year's experience in a similar role.
  • Excellent verbal skills
  • Highly organised
  • Outstanding face to face customer service
  • High attention to detail
  • Systems ordinated
  • Experience with Help desk platforms & Point of sales systems

Benefits of the role:

  • Competitive Base + Super
  • Career Growth & Progression
  • Amazing Cultural

Are you an experienced Online Customer Service agent or consultant within retail looking for a new venture, Apply now!! Please feel free to contact Brittany Magson on email brittanym@tshr.com.au, if you have further questions.