Customer Service Specialist

About the Client

Our client is a local retail start-up, specialising in automotive parts and accessories. The company is experiencing exponential growth and has recently moved into a new office in Castle Hill to support their growth. They are now looking for new recruits to join their ever-expanding company and help support the team as a Customer Service Specialist.

Career Overview

The client is looking for someone with experience in a customer-facing role and is as passionate about all things automotive. You will be working in the office, tending to clients via the phone, email or on the website's web-chat. Flexible remote working is also available.

Key Responsibilities include:

• Interactions with customers via the phone and online
• Meeting personal and team sales targets and call KPIs
• Assist in the placement of orders, refunds, and exchanges
• Handling general enquiries as well as customer issues
• Provide outstanding customer service to all clients

The Ideal Candidate:

• Has previous experience working in retail or a customer-facing role
• Strong written and verbal communication skills
• Ability to work effectively individually and in a team
• Excellent time management skills
• Has a passion for vehicles and willingness to learn
• Experience in an automotive store is highly regarded, but not essential

Please note, only those applicants with relevant industry experience will be contacted in relation to their application.

To apply, click APPLY NOW and attach a Word resume and your application will be directed to Cindy Chen at cindyc@tshr.com.au