eCommerce Manager

Job Title: eCommerce Manager
Contract Type: Permanent
Location: North Sydney, New South Wales
Salary: Negotiable
Reference: BBBH8262_1537247984
Contact Name: Nicole Houldey
Contact Email:
Job Published: September 18, 2018 15:19

Job Description

The responsibility of this role is to ensure the effective coordination of all facets of the online store to ensure the growth of online sales whilst providing customers with an exemplary online shopping experience.

The role will involve analysing data, identifying customer trends and providing accurate reporting to assist in improved business outcomes and website optimisation. Developing and Implementing development strategies to grow online sales, customer traffic and final conversion rates

This position takes full responsibility for the online stores and all digital channels, as well as management of the CRM database and overall communication strategy. This role is required to outline a formal strategy for online growth into international markets as well as the acquisition and retention strategy.

The eCommerce Manager is responsible for:

  • Manage online marketing calendar including all digital activity from product updates, site promotions through to acquisition and retention activity
  • Execute, coordinate reporting and make recommendations for online acquisition and retention, including strategies around SEO, SEM, retargeting, display, third party
  • Ensure site merch is appropriate and reflects latest arrivals
  • Ensure site content is relevant, displayed effectively, and optimised for conversion and search engine optimisation (SEO)
  • Develop custom pages & builds as an advanced Magento CMS user
  • Oversee 3PL dispatch ensuring orders are delivered on time and to brand/customer epectation, management of all returns + exchanges. Review processes and suggest improvements to structure where required.
  • Work to the global brands guidelines but at the same time localise their campaigns
  • Work with content management systems
  • Ensure all site content is up to date and accurate for product, pricing and promotions as well as brand standards
  • Provide buyers with product feedback to help drive sales online (faulty, fits, best sellers, slow movers)
  • Deliver and report on customer service KPIs and fulfilment, produce weekly sales and performance reports, [and] event reports when necessary. Provide analysis and anecdotal opinion
  • Writing product descriptions and copy of the website and the blog.
  • Liaise with suppliers to ensure all orders are fulfilled, there are no shortages/partials and the business fulfilment strategy is optimised for maximum time and cost efficiencies

This position requires an applicant with skills in

  • Analytical thinking: Ability to analyse, investigate and interpret financial data and information.
  • Quick to build industry specific insights, particularly when it comes to Social Media and Digital innovation
  • Desire and drive to develop career in E-Commerce.
  • Able to conduct desk research, analyse information and clearly communicate and present the findings in a clear and concise manner.
  • Can communicate effectively
  • Passionate about quality design & products
  • Marketing Degree or Graphic Design is preferred
  • Relevant cross-functional experience (marketing, digital agency, advertising, project management)
  • Excellent knowledge of Photoshop and Illustrator.
  • Retail experience is preferred
  • Significant working knowledge of Magento.

Please note, only those applicants with relevant industry experience will be contacted in relation to their application.

To apply click APPLY NOW and attach a Word resume and your application will be directed to Nicole Houldey

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