eCommerce Support Specialist

Job Title: eCommerce Support Specialist
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: BBBH9179_1574830580
Contact Name: Nicole Houldey
Contact Email:
Job Published: November 27, 2019 15:56

Job Description

eCommerce Support Specialist

Our client is one of Australia's leading retailers producing modern trend-led fashion. This role will be supporting the Digital and IT teams on new initiatives and projects, you test a wide range of technical eCommerce skills. Spanning from the eCommerce Platform to all back-end support systems, CRM & Personalisation engines.

The eCommerce support Specialist role is responsible for:

* Learn inside & out the tech stack to upkeep of all product feeds, stock customer and pricing feeds.

* Provide technical support for any issues, bugs, outages and feature fails.

* Effectively troubleshoot and identify application, integration and infrastructure issues.

* Work with external agencies to log dev tickets, coordinate fixes, and report back to business accordingly.

* Update of PIM, data feeds and assist external agency with integrations as needed.

* Ownership and management of shared advertising platforms across the group, including; Tealium, GTM, Adobe Analytics.

* Assist with onboarding of new agency engagements to the business, on-going management of tagging, tracking and event triggers.

* Recommend on eCommerce development initiatives that improve effectiveness of acquisition, onsite usability and conversion.

* Creating and following User Acceptance Testing as needed.

This position requires an applicant with skills in


* BA in IT/Digital or equivalent.

* Experience with eCommerce Platforms (Magento 2), Channel Managers, Product Information Management (PIM) Systems and middleware a must.

* 2+ Year's experience in eCommerce and/or IT environments

* HTML5, CSS, XML & JS (JSON and various JS frameworks including JQuery)

* Adaptability to employ a wide range of technologies.

* SQL capability (desirable)

* Proficiency and knowledge with Google Analytics.

* Experience in implementing tracking and tagging solutions.

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