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Job

Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Alexandria, New South Wales
Industry:
Salary: AU$2016 - AU$80000.00 per annum
Reference: BBBH8655_1548284058
Contact Name: Sarah Nugent
Contact Email: sarahn@tshr.com.au
Job Published: January 29, 2019 11:43

Job Description

Responsibilities:

  • The Customer Engagement manager will lead the Contact centre to ensure the highest standards of customer experience is always maintained .
  • This person will Improve and optimise the use of Zendesk, customer service technology within the business and really take ownership and drive this forward
  • Undertake CS reporting to understand areas for customer experience improvement within the business and team

To be successful in this role you will:

  • Be results driven
  • Thrive while working in a team and be a clear communicator & team player
  • Understand your customer
  • Be resourceful and adaptable

Requirements:

  • Minimum 4 year's experience in a similar role
  • Experience working in a very fast paced environment
  • Must have experience working with Zendesk or pick up new systems VERY quickly
  • High IT literacy in Magento, Braintree, Kount Fraud/Braintree, Retail Directions, Email and Live chat platforms, Phone system software or equivalent platforms
  • Experience in a management role - managing a team of up to 10 people


If you meet the above requirements and would like to be considered for this role

Click APPLY NOW and attach a Word doc resume - your application will be directed to Sarah Nugent

Alternatively, contact me directly at sarahn@tshr.com.au / 0424 455 341