Customer Service Manager
Job Title: | Customer Service Manager |
Contract Type: | Permanent |
Location: | Alexandria, New South Wales |
Industry: | |
Salary: | AU$2016 - AU$80000.00 per annum |
Reference: | BBBH8655_1548284058 |
Contact Name: | Sarah Nugent |
Contact Email: | sarahn@tshr.com.au |
Job Published: | January 29, 2019 11:43 |
Job Description
Responsibilities:
- The Customer Engagement manager will lead the Contact centre to ensure the highest standards of customer experience is always maintained .
- This person will Improve and optimise the use of Zendesk, customer service technology within the business and really take ownership and drive this forward
- Undertake CS reporting to understand areas for customer experience improvement within the business and team
To be successful in this role you will:
- Be results driven
- Thrive while working in a team and be a clear communicator & team player
- Understand your customer
- Be resourceful and adaptable
Requirements:
- Minimum 4 year's experience in a similar role
- Experience working in a very fast paced environment
- Must have experience working with Zendesk or pick up new systems VERY quickly
- High IT literacy in Magento, Braintree, Kount Fraud/Braintree, Retail Directions, Email and Live chat platforms, Phone system software or equivalent platforms
- Experience in a management role - managing a team of up to 10 people
If you meet the above requirements and would like to be considered for this role
Click APPLY NOW and attach a Word doc resume - your application will be directed to Sarah Nugent
Alternatively, contact me directly at sarahn@tshr.com.au / 0424 455 341

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