Customer Service Representative - Fashion Head Office

Looking to take your retail experience to the next level? Join a thriving online fashion retail group representing multiple Aussie brands. This is your opportunity to step into a head office role where you'll be the voice of our brands-supporting both online and in-store customers across multiple platforms.

🧵 Why You'll Love It

• Join a stable and growing fashion group with an incredible in-house culture
• Flexible work setup: Hybrid role - WFH Thursdays, rotating Saturday shifts every 6 weeks
• Vibrant new office in Rosebery with a supportive, hands-on leadership team
• Get exposure to major platforms including Zendesk, AP21, Magento and Shopify
• Access to great staff discounts, sample sales and career progression opportunities

👗 About the Role

As part of the Digital Customer Service team, you'll be handling customer queries and issues with care, speed and professionalism-whether it's helping track an order, resolving a return, or managing online accounts. You'll liaise across multiple teams and touchpoints to deliver exceptional service to our loyal customer base.

🔹 Your day-to-day will include:

• Responding to customer emails and inbound phone calls
• Managing customer enquiries and feedback - from compliments to complaints
• Liaising with warehouses and logistics partners (e.g. AusPost, AfterPay)
• Processing order amendments and gift card maintenance
• Supporting Shopify and Magento platforms (training provided)
• Maintaining marketplace integrity and resolving issues
• Working with internal systems such as Zendesk and AP21

✨ About You

• Experience with Zendesk and AP21 highly advantageous
• Previous experience in a customer service or fashion retail setting in an office environment
• Strong attention to detail and excellent written & verbal communication
• Friendly, calm, and solution-focused - even during peak seasons

APPLY NOW or email your CV to emmac@tshr.com.au