ABOUT US

Our Story

Since 1995, TSHR has been connecting businesses with exceptional talent across Fashion, Retail, Textiles, Consumer Goods, FMCG, Digital, and Beauty. In 2018, we combined the expertise of three independent agencies - Trak Recruiting, Scarlett Recruitment, and Trak HR Consulting - to provide a complete suite of recruitment and HR solutions. Today, TSHR leverages the combined strengths of Trak Recruiting, Trak HR, and Trak Executive to deliver a comprehensive talent and people solution.

Headquartered in Sydney, we partner with clients across Australia and New Zealand and have successfully filled roles across the APAC region and globally. As one of Australia's longest-established specialist agencies, we have supported iconic multinational brands as well as fast-growing start-ups, building trusted relationships at every level. As a people-led business, we bring deep industry knowledge and an unmatched network developed over decades, committed to integrity and outcomes that make a real difference.

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All specialisations

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Core specialisations

Digital, Tech & Ecommerce
Digital, Tech & Ecommerce

DIGITAL & TECHNOLOGY: We recruit: Head of Digital, Chief Technology Officer, Digital Marketin...

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Retail & Store Operations
Retail & Store Operations

RETAIL & STORE OPERATIONS:We recruit: Stores Director, Multi-site Managers – all levels, Stor...

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Merchandise, Planning & Buying
Merchandise, Planning & Buying

BUYING:We recruit: Buyers, Category Managers, Product Managers, Merchandise Managers.PLANNING &am...

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Production & Technical
Production & Technical

​PRODUCTION:We recruit: Production – all levels, Product Developers, Sourcing Managers.TECHNICAL:...

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Sales & Marketing
Sales & Marketing

​SALES:We recruit: Director of Sales, National Sales Managers, National Account Managers, Busines...

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Creative & Design
Creative & Design

CREATIVE & DESIGN:We recruit: Creative Directors, Heads of Design, Art Directors, Print &...

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Property & Store Planning
Property & Store Planning

​PROPERTY & STORE PLANNING:We recruit: Property & Leasing Specialists, Facilities Manager...

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Supply Chain, Operations & Logistics
Supply Chain, Operations & Logistics

​LOGISTICS & OPERATIONS:We recruit: Directors of Logistics, Supply Chain Directors / Managers...

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Executive
Executive

​EXECUTIVE:We recruit: CEOs, COOs, CFOs, CIOs, CMOs, Non-Executive Directors, Managing Directors,...

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HR, Finance & Admin
HR, Finance & Admin

​HUMAN RESOURCES:We recruit: HR Directors, People & Culture Managers, WH&S Managers, Tale...

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Other
Other

​OTHER:We recruit: Roles outside traditional categories, offering the flexibility to support ever...

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Recruitment Consultant

Sydney CBD

AU$75000 - AU$95000 per annum

Recruitment Consultant Modern CBD office - recently renovated Flexible work environment with a close-knit, high-performing team Recruiting for 30+ years across Retail, Fashion & Consumer for global brands ABOUT US Are you ready for your next big challenge in recruitment? At TSHR (Trak Scarlett HR), we put people and partnerships at the heart of everything we do - from the way we work together to how we represent our clients and candidates. We're on the lookout for a Recruitment Consultant to join our growing team in Sydney and contribute to our dynamic, supportive culture. Multiple positions are available. There is annual remuneration of $70,000 to $95,000 (negotiable) + superannuation on offer for this role. With over 25 years of experience recruiting across fashion, retail, and consumer, we've built deep-rooted connections with both global giants and local disruptors - from premium luxury houses and heritage FMCG brands to fast-growing start-ups. We're collaborative, ideas-driven, and passionate about delivering quality results with integrity and energy. As we enter an exciting phase of growth, there's never been a better time to come onboard. WHY JOIN US? You'll be joining a team that's supportive, innovative, and loves to celebrate wins - big or small. Perks & Benefits Attend industry events (Ragtrader Live, Retail Oasis, Inside Retail Live & more) Pathway to leadership and career growth Modern CBD office with the latest tools of trade (laptop, phone, LinkedIn Recruiter, Bullhorn, Quil & more) Transparent and rewarding commission structure Regular team lunches, social events, and incentives Birthday leave, Melbourne Cup, and Christmas celebrations Supportive environment where new ideas are always welcome ABOUT THE ROLE You'll work in a relaxed yet results-focused environment, where we value deep client partnerships and genuine candidate relationships. We encourage face-to-face interactions, coffee catch-ups, and networking - the human side of recruitment. Industries We Recruit Across: Fashion | Retail | FMCG | Luxury TSHR Recruitment Verticals: Retail Operations | Digital | Marketing | Sales | Buying | Merchandise | Planning | Supply Chain | Tech | Executive Your Day-to-Day: Full-cycle recruitment: sourcing, interviewing, presenting, and placing top talent Partnering with clients to understand their hiring needs and culture fit Building and maintaining strong talent pools via Bullhorn, LinkedIn Recruiter, Seek Premium, and referrals Writing job ads, screening candidates, conducting reference checks, and managing offer stages Working closely with clients and candidates to deliver a best-in-class experience Contributing ideas to improve processes and evolve our offering ABOUT YOU We're looking for motivated, career-minded recruiters who are driven to build their desk and deliver outstanding service. You're a team player who contributes to a positive culture and is keen to grow alongside the business. What You'll Bring: Bachelor's degree or equivalent employment experience Minimum 3 years' experience in recruitment (agency or in-house) End-to-end recruitment expertise Strong verbal and written communication Proficiency in using an ATS/CRM (ideally Bullhorn) Solid understanding of LinkedIn and Seek Comfortable with face-to-face candidate and client engagement Proven ability to build and grow accounts High delivery standards and attention to detail

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Production & Compliance Coordinator

Alexandria

superannuation

Production & Compliance Coordinator Full-time | Sydney | Fashion & Lifestyle Category Looking for a highly organised Production & Compliance Coordinator to support the end-to-end product lifecycle across multiple in-house brands. This role sits at the centre of production, compliance and operational workflow - ensuring products meet quality, regulatory and ESG standards while keeping all timelines on track. You'll act as the operational link between design, suppliers, logistics, warehouse and merchandising. If you enjoy coordination, accuracy, problem-solving and cross-functional teamwork, this is an exciting opportunity to join a fast-paced, supportive and collaborative environment. About the Role Reporting to the Design Manager, you will manage production data, support supplier communication, oversee compliance testing, track global ESG requirements, and maintain accurate documentation throughout development and production. This role safeguards product quality and compliance by ensuring all testing, certifications, packaging, labelling and ESG requirements are met across global markets. You will also help prepare reports, maintain supplier records and support continuous improvements across systems and processes. Key Responsibilities Manage compliance tasks: saving down reports, coordinating sample testing, and communicating approvals to factories Liaise with our external ESG partner for global standards, testing requirements, tag updates and warning labels Assist with the product compliance migration from Excel to a new PLM system (mid-end 2026) Work closely with warehouse, merchandising and design teams to streamline QC queries and product checks Maintain organised tracking documents, testing records and compliance databases Support cross-functional communication to ensure timely and accurate product movement through development and production What You'll Bring Highly organised, structured and detail-oriented work style Strong Excel skills and comfort managing data Quiet confidence - able to speak up with suggestions or ideas in meetings Ability to work across warehouse, merchandising, design and other teams Coordination experience within a production, operations, compliance or similar environment Why You'll Love The Role Long standing team with a collaborative environment Flexibility with work from home on Fridays Exclusive discounts Inner west head office location - Alexandria, 2015 If you're enthusiastic, detail-focused and excited by the idea of working across multiple brands within a dynamic product environment, we'd love to hear from you. Apply with your CV

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Product Developer/Designer

Alexandria

superannuation

Product Developer/Designer Full-time | Sydney-based | Fashion & Lifestyle Category Are you a creatively driven Product Developer/Designer who thrives at the intersection of trend, design, and technical accuracy? Join an established business within the broader fashion/lifestyle sector, looking for a talented Product Developer/Designer to join the Design & Production team. This role is perfect for someone who can balance creativity with commercial thinking - transforming ideas into well-designed, cost-effective, and market-relevant product. About the Role This is a hands-on role working across several in-house brands, with the potential to take ownership of specific brands depending on your background and interests. You'll work closely with the Design Manager, Creative Manager and broader design team to bring seasonal concepts to life - from early trend direction to final product handover. Key Responsibilities Work across multiple brands, contributing to seasonal direction, mood boards, CADs and design refinement Support creative leads with concept development, sketches, colourways and product ideation Produce spec sheets, tech packs and development documentation (Excel templates provided) Conduct trend and market research - including analysing best sellers across major retailers - and present new ideas Coordinate hands-on product development including sample reviews and supplier communication Prepare trend reports, competitor analysis and brand matrix updates Contribute to seasonal strategy with commercially relevant, on-trend product ideas Collaborate with Production, Merchandising and other departments to ensure product feasibility and accuracy What You'll Bring Experience as a Product Developer/Designer within fashion accessories or apparel Ability to work across multiple brands in a fast-moving environment Proficiency in Illustrator, InDesign, CAD drawings and general Adobe Creative Suite Ability to create accurate spec sheets and manage development workflows Strong trend awareness, research skills and commercial judgement Adaptability, no ego, and a collaborative mindset within a flat team structure Initiative to bring new concepts, trends and insights to the table Why You'll Love The Role Long standing team with a collaborative environment Flexibility with work from home on Fridays Exclusive discounts Inner west head office location - Alexandria, 2015 If you're enthusiastic, detail-focused and excited by the idea of working across multiple brands within a dynamic product environment, we'd love to hear from you. Apply with your CV

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Area Manager - Queensland - Womenswear

Brisbane

Negotiable

Area Manager - Women's Fashion Retail Location: Brisbane or Gold Coast (QLD Region) Salary: Competive Salary + Car Allowance + Bonus Lead. Inspire. Empower. Join one of Australia's most loved womenswear brands - known for its timeless style, exceptional quality, and warm, customer-first culture. With a strong national presence and exciting growth ahead, this brand offers the perfect environment for an experienced retail leader ready to make a real impact. The Role As Area Manager, you'll take ownership of a high-performing portfolio of stores across South-East Queensland - from the Sunshine Coast to the Gold Coast. Reporting to the Retail Leadership Team, you'll lead a talented group of Store Managers to deliver outstanding results and memorable customer experiences. Your key focus will be on people, performance, and presentation - ensuring every store reflects the brand's standards and values. What you'll do: Lead, coach, and inspire Store Managers to achieve sales and KPIs Drive commercial success while fostering a positive, people-first culture Ensure consistency in operations, visual presentation, and customer service Recruit, onboard, and develop top retail talent Build strong relationships with internal partners and the retail leadership team About You You're a confident and passionate retail leader with experience managing multiple stores. You thrive on developing people, driving results, and creating an environment where teams love to perform. You'll bring: Proven multi-site or Area Management experience (women's fashion essential) Strong commercial acumen and KPI management skills A supportive and empowering leadership style Excellent communication, planning, and problem-solving abilities A calm and composed approach - even when things get busy What's in it for you Competitive base + car allowance + quarterly bonus Clothing allowance & generous staff discount Birthday leave + clear career progression pathways Supportive senior retail leadership team Apply Now If you're a passionate retail leader who loves fashion, people, and performance - we'd love to hear from you. Please note you must have past experience in woman's fashion - candidates that do not have this, will not be considered. Email - leannec@tshr.com.au

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Area Manager - Women's Apparel

Sydney CBD

AU$80000 - AU$90000 per annum + Super, bonus & car allowance

Area Manager - NSW | Growing Womenswear Brand $80K-$90K + Super + Car Allowance + Bonus The Company Join a fast-growing Australian womenswear brand known for its beautiful design, effortless femininity and loyal customer following. With a strong national presence and an exciting pipeline of new store openings, this is a business that's building real momentum. You'll be supported by an experienced retail leadership team who prioritise development, collaboration and clear, consistent communication. If you're passionate about fashion, people and learning your craft as a regional leader, this is an opportunity to take the next step in a brand that invests in its talent. The Role This NSW Area Manager position is ideal for an emerging retail leader looking to grow. You'll oversee a selected group of stores and concessions, focusing on day-to-day coaching, operational execution and building confidence within your teams. Working closely with the Senior Area Managers and the broader retail leadership team, you'll help drive results through consistent store visits, clear communication and a genuine focus on customer experience. This is a hands-on role where your visibility, energy and eagerness to learn will make all the difference. Key responsibilities include: Supporting and developing Store Managers and teams across a defined region Ensuring operational standards, VM expectations and brand presentation are upheld Helping drive sales and customer experience through strong in-store coaching Managing performance, training and onboarding with guidance from senior leaders Communicating store needs and insights to head office teams About You You're an up-and-coming multi-site leader ready to take your next career leap. Perhaps you've been an Area Manager for 12-18 months, managed multiple concessions, or stepped up in a cluster leadership role. What defines you is your enthusiasm, communication skills and ability to build trust with your teams. You thrive in a structured retail environment, love being on the floor coaching, and want to continue developing your capability within a supportive, established brand. You'll bring: 1-2 years' experience in area management, concessions leadership, cluster management or similar Strong store operations knowledge and confidence coaching teams A passion for womenswear, customer service and presentation standards A hands-on approach, strong organisation skills and a desire to grow Salary & Benefits $80K-$90K base + super + car allowance + bonus Clothing allowance and generous staff discount Real career progression with mentoring from senior retail leaders Supportive culture, collaborative environment and brand-wide development programs Apply Now If you're an energetic retail leader ready to step up and grow within a thriving womenswear brand, we'd love to hear from you. Apply today or email your resume to ralphg@tshr.com.au with the subject line "NSW Area Manager - Womenswear" for a confidential chat.

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Senior Field VM Manager - NSW

Sydney CBD

Negotiable

THE COMPANY Our client is a well-known national fashion retailer currently investing heavily in elevating the in-store customer experience. With a clear creative vision, strong brand presence and continued retail growth, this is an exciting time to join. This role offers the opportunity to influence how the brand is visually represented across NSW. You will join a business that values creativity, encourages fresh thinking and recognises the commercial impact of great VM. THE ROLE As Field Visual Merchandising Manager for NSW, you will take ownership of statewide VM execution, coaching and leadership. You will guide the Field VMs and elevate store presentation across a diverse store network. This role offers the perfect blend of creative styling, commercial execution and people leadership. You'll bring head office creative briefs to life, ensure brand consistency across all stores and partner closely with key retail leaders to deliver high-impact visual storytelling. Day-to-Day * Lead, mentor and develop a small team of Field VMs across NSW * Implement creative briefs, mannequins, layouts and seasonal concepts * Maintain best-in-class VM standards across flagship and smaller-format stores * Translate creative direction into commercially effective in-store execution * Review competitor activity and suggest improvements to strengthen brand presence * Provide feedback to head office VM on fixtures, props and in-store needs * Support new store openings and major projects, including a flagship launch * Balance hands-on styling with planning, reporting and stakeholder collaboration EXPERIENCE REQUIRED * Proven experience delivering state-level or multi-site VM within fashion retail * Strong creative eye and ability to elevate creative direction in-store * Experience leading and developing VM teams across multiple locations * Strong commercial understanding of retail performance and customer behaviour * Ability to act with pace, prioritise and deliver high-quality execution * Excellent communication and relationship-building skills * Highly organised, proactive, solutions-focused and comfortable working autonomously * Valid driver's licence and own transport PERKS * Position with genuine influence and visibility * Lead creative execution across NSW * Involvement in major new retail projects * Creative freedom supported by strong brand direction * A supportive culture that values innovation and commercial thinking * Car allowance included for store travel * Clear progression pathways within a growing retail brand SALARY $80,000 - $90,000 base (depending on experience) + Super + Car Allowance HOW TO APPLY Hit the Apply button through SEEK or send your resume directly to ralphg@tshr.com.au with the email title "Field Visual Merchandising Manager - NSW application" to be considered. All applications are handled with strict confidentiality.

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Business Development Manager - Advertising & Sponsorship

North Sydney

AU$70000 - AU$110000 per annum + + Super & Comms

THE COMPANY Our client is a respected B2B media and events organisation producing high-quality content, digital platforms and industry-leading conferences and awards. They operate across several commercially influential sectors including defence, aerospace, aviation, government, finance, professional services, insurance, accounting, technology and cybersecurity. They are a mid-sized team with a strong commercial reputation, a collaborative culture and consistent business growth. This environment gives you autonomy, visibility and the ability to shape commercial outcomes-not the limitations of a large, corporate structure. THE ROLE As Partnerships Manager, you'll be responsible for driving revenue through strategic advertising sales and event sponsorships. Working with senior decision-makers across multiple industries, you'll develop tailored, high-value commercial solutions that deliver strong results across digital media, content channels, industry events, conferences and award programs. Day-to-Day Manage and grow a portfolio of B2B clients across specialist industry sectors Sell integrated advertising and sponsorship packages across digital, content and events Identify new business opportunities and nurture long-term senior-level relationships Develop proposals and commercial solutions that deliver measurable ROI Collaborate with internal teams to deliver campaigns and event activations Represent the organisation at conferences, forums and networking events EXPERIENCE REQUIRED Proven B2B sales experience (media, events, advertising or professional services welcomed) Strength in building relationships with senior stakeholders and decision-makers Ability to translate client needs into commercially valuable solutions Strong presentation, negotiation and communication skills Motivated, consultative approach with a focus on long-term partnerships Candidates from B2B sales environments such as media, publishing, advertising, technology, or other professional sectors are encouraged to apply. PERKS Autonomy to own a portfolio and influence commercial strategy Sell high-value solutions with strong demand across influential industries Hybrid working and a supportive, collaborative sales culture Modern North Sydney office close to transport Clear career progression in a growing commercial team Regular team events and a relaxed, professional environment SALARY $70K-$110K base (depending on experience) + Super + Commission ($150K OTE +) HOW TO APPLY Hit the apply button through SEEK OR Send your resume directly to ralphg@tshr.com.au with the email title "Partnerships Manager application" to be considered.

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Logistic Specialist

New South Wales

Negotiable

Logistics Specialist - Global Luxury Fashion Brand Full-Time | Sydney Head Office (Rosebery) Join a globally recognised luxury fashion house and play a pivotal role in coordinating international logistics across a high-performing, fast-paced supply chain. This role is ideal for someone with strong freight forwarding experience who thrives in a dynamic environment and enjoys solving complex logistical challenges. The Role As the Logistics Specialist, you will support the smooth and timely flow of global shipments across production, retail, and wholesale channels. Working closely with internal teams and external providers, you'll manage end-to-end freight operations, customs clearance, and compliance while upholding the brand's premium service standards. Key Responsibilities Shipment Coordination Manage inbound and outbound shipments from global factories and 3PLs across Europe, Asia-Pacific, and the Americas. Coordinate weekly freight consolidations and ensure all documentation is accurate and submitted on time. Handle import/export paperwork including invoices, bills of lading, and Certificates of Origin. Organise factory pickups and export documents for suppliers across Vietnam, Sri Lanka, India, Madagascar, Turkey, Portugal, Romania and more. Track and update freight schedules and shipping reports to maintain full supply chain visibility. Oversee weekly export shipments from Hong Kong and Italy to key markets including the US, Switzerland, Mexico, Thailand, and Singapore. Customs & Trade Compliance Partner with customs brokers to ensure compliance with global trade laws and regulatory changes. Troubleshoot customs delays, shipment holds, or damage cases. Validate duty charges and manage duty drawback processes. Support the setup of import licences, duties, and tariff accounts in new markets. Maintain compliance with evolving requirements including CBAM, cotton traceability, FWS, CPSC, and region-specific regulations. Production & Retail Logistics Support Coordinate EXW shipments from global suppliers and optimise freight mode and cost. Support logistics for retail store builds, maintenance, and oversized or fragile shipments. Manage shipments to complex regions including China and the Middle East. Assist with urgent logistics needs for store maintenance and Studio McQualter projects. Logistics Planning & Reporting Negotiate competitive freight rates and secure capacity ahead of peak periods. Track shipments and provide timely updates to internal stakeholders. Maintain freight, duty, and tax databases for reporting and analysis. Prepare logistics data to support KPIs, sustainability reporting, and financial reviews. Essential Criteria Proven experience in international freight forwarding. Strong understanding of end-to-end freight operations (air and/or sea), documentation, customs processes, and Incoterms. Experience liaising with carriers, shippers, and customs brokers. Good knowledge of import/export compliance and trade regulations. Strong communication, accuracy, and problem-solving skills. Ability to manage multiple priorities in a deadline-driven environment. Desirable (Not Mandatory) Exposure to global trade lanes such as APAC, Europe, or the Americas. Experience within a multinational environment or complex supply chain. Retail/fashion logistics background. Email your CV to leannec@tshr.com.au

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Head of Retail

North Sydney

AU$350000 - AU$351000 per annum + STI LTI

Head of Retail Household Name Lead a team of 8 Regional Managers & 81 stores Circa $350k and STI and LTI This is an exceptional career opportunity for a highly motivated retail professional who is passionate about the retail sector and has a track record of driving sales results, delivering high standards in customer service and VM, and who leads from the front while investing time in the coaching and development of their team - from the shop floor up. A market leader in their field, this well-known international sales-driven organisation continues to go from strength to strength, as evidenced by their spectacular growth over the last decade. As Head of Retail, you will lead a team of 8 Regional Sales Managers who oversee 81 large-format stores across Australia and New Zealand, as well as an online sales team. Your mandate is to grow sales and profit, enhance the in-store and online customer experience, and ensure continuous improvement by championing a disciplined focus on individual salesperson performance in each store. A key to your success also includes the coaching and development required to continuously build the capabilities of your store managers and regional managers. The successful candidate is likely to have a proven track record within a major retailer in a similar executive-level national role and to understand the importance of team development, motivation, and measurement to drive sales team performance. A strong work ethic, a can-do, hands-on attitude when needed, and an appreciation of the impact that process and operational disciplines have on the bottom line are all important. As mentioned, there is a strong sales focus embedded in the culture, so that an ideal background could include jewellery, luxury fashion, duty-free, furniture, consumer electronics or other similar showroom-style organisations where a consultative sales approach is needed. Based in Sydney, there are real opportunities for progression. An attractive salary package, circa $350,000 STI, and LTI indicates the calibre needed; however, those earning more will not be discarded to ensure the right candidate is secured. To apply, please provide a Word document CV and direct it to Garry Connell using the appropriate link and quoting reference #10748.

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Buying Assistant

Alexandria

AU$65000 - AU$75000 per annum + superannuation

Are you passionate about fashion and detail‑oriented supply chain processes? We're a well‑established Australian apparel manufacturer and private‑label supplier - designing, sourcing, producing and delivering women's (regular + plus size), men's and children's clothing to a broad range of retailers (online stores, specialty chains, department and discount stores). We're looking for a Buying Assistant to join our team based at our Sydney headquarters. This is a hands‑on role supporting the buying and sourcing process, helping ensure our collections move from concept to delivery smoothly and efficiently. What you'll be doing Assisting in product sourcing (domestic and international), including fabric/accessory sourcing and liaising with suppliers and factories. Supporting product development - working with design and technical teams on samples, fit, quality checks and development‑to‑production transitions. Helping manage purchase orders, tracking delivery timelines and coordinating with logistics/warehouse teams to ensure timely delivery. Assisting with order maintenance for both large volume orders and smaller minimum‑order quantities, according to customer requirements. Collaborating with internal teams - design, merchandising, production, and operations - to help deliver commercially viable, quality apparel that meets clients' needs. What we're looking for 2+ years in a similar position within apparel Ability to work in a fast‑paced production/sourcing environment with strong attention to detail Good communication skills (supplier liaising, internal stakeholders, logistics) Organised, methodical and able to manage multiple tasks: sourcing, order tracking, quality control, logistics coordination Why join us? Work with a company that has more than 40 years' experience supplying major retailers across Australia, offering real‑world exposure to the full end‑to‑end process: design → sourcing → manufacturing → delivery. Gain hands‑on experience across all aspects of apparel supply chain and production, including access to trend forecasting, global sourcing, and internal development resources. Be part of a team that values sustainable and ethical sourcing practices, committed to responsible supply‑chain management. Fast‑paced and dynamic environment where your support helps shape product output for a variety of retailers across the market. Alexandria head office, 2015. If you love fashion, enjoy the behind‑the‑scenes work of sourcing and production, and want to get valuable exposure to all stages of apparel manufacturing - we'd love to hear from you.

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Social Media Coordinator

Alexandria

Negotiable

Social Media Coordinator - Fashion Industry Alexandria, NSW | Full-Time About the Role We are seeking a creative and highly organised Social Media Coordinator to support the execution of our social media strategy across a growing fashion brand. This role is perfect for someone who lives and breathes digital content, stays ahead of social trends, and understands how to translate brand identity into engaging stories that drive community, awareness, and growth. Key Responsibilities Assist in planning, creating, and scheduling daily content across Instagram, TikTok, Facebook, Pinterest, and emerging platforms. Support end-to-end content production including shooting, editing, and briefing creative assets. Maintain and grow social media communities by actively engaging with followers, responding to comments/messages, and monitoring brand mentions. Help implement paid social campaigns by coordinating assets, copy, and timelines with internal teams and external partners. Conduct weekly and monthly performance reporting to track growth, engagement, and content effectiveness. Identify social trends, influencers, and opportunities within the fashion and lifestyle space. Coordinate product for shoots, gifting, influencer seeding, and community-building initiatives. Ensure all content aligns with brand tone, visual direction, and seasonal storytelling. Organise content calendars, approvals, and internal communication to ensure smooth rollout of campaigns. Skills & Experience 1-2 years' experience in social media, content, or digital marketing-preferably within fashion, retail, beauty, or lifestyle. Strong creative eye with confidence in basic photography, videography, and editing (Reels/TikTok especially). Excellent written communication skills and ability to craft on-brand social copy. Understanding of analytics tools (e.g., Meta Business Suite, TikTok Analytics, Google Analytics). Ability to multitask in a fast-paced, trend-driven environment. Passion for fashion, emerging culture, and digital storytelling. What We're Looking For A proactive team player with a flair for creativity. Someone who stays across cultural and platform trends. A strong sense of brand and visual identity. A collaborative personality who thrives in a dynamic, fast-paced fashion environment. If you are interested please email leannec@tshr.com.au

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Area Manager - Western Sydney - Premium Womenswear

Liverpool

AU$90000 - AU$110000 per annum + Super, car allowance & bonus

The Company Step into a leading Australian womenswear brand celebrated for its refined design, exceptional fit and elevated in-store experience. With a powerful national footprint and a fiercely loyal customer base, the business continues to grow, expanding its presence and evolving its offering across Australia and internationally. This is a brand that genuinely values its people. Expect real leadership, collaboration and a culture that champions growth, creativity and commercial excellence. If you love fashion and thrive on developing others, you'll feel right at home. The Role As Area Manager for Western Sydney, you'll guide a portfolio of thriving stores and concessions, driving performance while elevating the customer experience at every touchpoint. Working closely with the Retail Leadership Team, you'll shape the success of your region through strong coaching, high standards and meaningful connection with your teams. Key responsibilities include: Leading, motivating and developing Store Managers across multiple locations Driving sales, profitability and operational efficiency Building capability, confidence and accountability within your teams Upholding brand presentation excellence Partnering with senior retail leaders to execute key initiatives and deliver results About You You're a seasoned multi-site retail leader who inspires through authenticity and action. Commercially sharp and people-obsessed, you know how to balance the numbers with the human moments that build strong, high-performing teams. You'll bring: Proven Area or Multi-Site Management experience within fashion apparel (womenswear ideal) Strong commercial acumen and a results-focused mindset Exceptional communication, coaching and organisational skills A polished, professional presence with a love for retail and customer experience Resilience, adaptability and a people-first leadership ethos If you have retail apparel experience as an Area Manager, Zone Manager, Cluster Manager, Regional Manager, State Manager we encourage you to apply!! Salary $90K-$110K base (based on experience) + super + car allowance + bonus structure. Benefits Competitive package + car allowance + quarterly performance bonus Generous clothing allowance and staff discount Additional leave and genuine career progression opportunities Supportive leadership and a collaborative, empowering culture A brand with real momentum and a deeply loyal customer following To Be Considered If you're a hands-on, people-driven leader who thrives on building great teams and delivering an exceptional retail experience, we'd love to connect. Apply now for a confidential chat or email your resume to ralphg@tshr.com.au with the subject line "Area Manager - NSW".

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OUR EXPERTISE

Meet the Directors

Garry Connell

Garry Connell

March 2025 marks a significant milestone for Garry being 30 years since he founded Trak Recruiting, now part of the TSHR Group, where he serves as CEO. It also marks 40 years since he first entered the recruitment industry. Across four decades, Garry has partnered with hundreds of organisations and tens of thousands of candidates, helping both sides achieve meaningful, long-ter...

Connect with Garry Connell
Garry Connell
Ralph Goumal

Ralph Goumal

​As GM of Sales, Ralph has amassed over a decade of recruitment experience since arriving to Australia from the UK in 2011. He heads up TSHR’s national function acrosssales, category management & ecommerce, with a large focus on FMCG, Retail and Fashion.​

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Nicole Goumal

Nicole Goumal

Nicole Goumal is a dynamic, results-driven leader and the General Manager of Digital, eCommerce, Marketing & Design at TSHR – Trak Search and HR – where she is also a shareholder in the wider recruitment group. She specialises in executive search across Digital, Ecommerce, Creative, Marketing, and Design, supporting clients across Australia and key international markets.

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DON'T JUST TAKE OUR WORD FOR IT

Testimonials

Client Testimonial

​"Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise."— Richard Goodman - CEO 

Client Testimonial , FoodCo Group Pty Ltd
Richard Goodman

​Having known Garry for the majority of my professional career, I cannot begin to acknowledge his role as a mentor, friend and trusted business partner. His approach integrates many years of Retail industry knowledge, insights, and respected role as an advisor to many Boards, Executives and aspiring Leaders. I can personally attest to Garry’s communication, advice, and stewardship, both as a candidate he placed and as a business partner. It’s simply second-to-none. Time and time again, this is the reason I, and many other individuals/business extensively rely on Garry’s expertise.

Richard Goodman , CEO

Client

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Client Testimonial

​"Ralph Goumal has assisted our business on various senior roles, consistently providing exceptional service, demonstrating exemplary organisational skills and a strong commitment to understanding our needs. Ralph's reliability and communication ensured a smooth recruitment process each time. Overall, Ralph is a master of his craft and an invaluable partner in our recruitment efforts." — Sonia Dimasi, Group GM - People & Culture

Client Testimonial , Kennedy Watches & Jewellery
Client Testimonial

"I have known Garry for well over 20 years and have used Trak to recruit a variety of roles, initially at Sanity Music and also at both Diva and Lovisa.Since Lovisa listed on the ASX, we have engaged Garry for a number of senior search assignments  including CEO, CFO, Global COO and Head of People.  Throughout my dealings I have found him easy to deal with, very responsive, he has a genuine interest and understanding of our business and goes to extra effort to come up with a result. Finally his network and knowledge of what’s happening in retail and fashion is first class, which in addition to having access to outstanding candidates, provides us with additional HR information such as remuneration benchmarking."— Shane Fallscheer, Managing Director

Client Testimonial , Lovisa Holdings Ltd
Client Testimonial

“I have always found Garry to be the utmost professional when dealing with sensitive conversations and arrangements. Garry is very supportive, both as a candidate and also as a client. Garry (Trak) can very quickly understand the needs of both parties and are able to provide the best solutions when placing and recruiting for roles. Also great on the follow up to ensure everything is working out .” – Mike Worner, COO, Ultraceuticals

Client Testimonial , Ultraceuticals
Client Testimonial

"Garry is an expert in his field who invests time understanding the needs of his client and matching them with the skills and aptitude of his candidates. Over the years Garry has kept an appropriate level of contact with me and forged a valuable relationship which helps him understand what type of role might be suited to my capabilities and meet my requirements in terms of career direction."— Richard Ansell, Thorn Radio Rentals

Client Testimonial , Thorn Radio Rentals
Candidate Testimonial

"Nicole is one of the most professional consultants I have dealt with. She was able to clearly articulate the key requirements for the role that she was recruiting for and took the time to make sure I was completely prepped with all background information for the interview process and during my decision making process. She also provided invaluable knowledge on the market knowing that I was looking at a relocation for the role. I would not hesitate to recommend Nicole." — Stephanie Lang - CMO​

Candidate Testimonial , Stephanie Lang
Client Testimonial

“Belinda McPhee is a highly accomplished Human Resources specialist. An outstanding judge of people with highly developed in depth technical skills. Belinda is able to work comfortably with Boards of companies. She is highly respected by Senior Management as a person who can strategize companies change management requirements.” —Graeme Maher, Senior Retail Consultant

Client Testimonial , Former Westfield Director of Human Resources and Retailer Relations
Client Testimonial

"I have known Garry for 4 years after starting as CEO of Bras N Things when I also learnt that Garry’s relationship with the company goes back decades. We have enjoyed a successful recruitment partnership with several members of the Trak and Scarlett team across a number of positions including accounting and finance, production and design, shipping and logistics, State and Area Managers. In addition to identifying candidates with some unique skill sets we have also had success with the right culture fit. Garry has extensive knowledge of the market, responsiveness, availability to speak at all hours and also wanting to take an interest in our business and its success. I have no hesitation in recommending Garry and his team." — George Wahby, CEO

Client Testimonial , Bras N Things
Candidate Testimonial

​"Finding a new job is typically known to be a painstaking, scary and lengthy task, which was exactly what I was expecting for myself. I am so lucky that I met Jordan at the perfect time, because he made the entire process so easy and actually quite exciting. He listened to every expectation and condition that I had and made sure that my interests were properly addressed and represented.The process of interviewing and finding a new job took quite literally just under a week, and it was all thanks to Jordan's planning and communication skills. He helped negotiate my salary for me as well as the position itself, and in the end, I ended up scoring an absolute dream job.Jordan is incredibly understanding and friendly to the point where I felt like I was talking to a long-time friend and not a recruiter, which really put me at ease. I cannot recommend him highly enough to anyone looking for a job/employee, as he successfully connects the right applicants to the right companies. Jordan is absolutely incredible, and I know that I've made a friend and supporter for life!" —Lana Mallia

Candidate Testimonial , Lana Mallia
Candidate Testimonial

"Garry was referred to me and within 3 minutes of our first conversation it soon became clear why, as he combines a global perspective with local insight to help find the right fit between everyone involved. Highly personable he took great care to understand my background and aspirations, and was then laser focussed in creating high value introductions for me, one of which I am delighted to say has led to a fantastic role. Stop reading this and make contact with Garry and his team!" — Brian Townshend

Candidate Testimonial , Brian Townshend
Candidate Testimonial

"Garry is a stand out amongst executive recruiters in the Retail industry. As a dedicated professional Garry works tirelessly to ensure the needs of the client and the applicant are met. Through combining industry leading knowledge with an extensive contact list and a genuine interest in both client and applicant Trak is able to ensure they deliver the best result every time! Other recruiters make promises and very rarely follow through but Garry and the team at Trak understand the true meaning of customer satisfaction!"— Tishara Mina, Queensland State Manager

Candidate Testimonial , Tishara Mina
Candidate Testimonial

"The overall service and support received from Trak has been excellent. Whilst I was seeking employment, I dealt with many recruitment agencies. Most performed poorly in regard to their service & follow up. Trak was one of only two agencies that I rate highly. The service provided by them was professional, supportive and very personable. Further, I am now employed in a national role and in time will require the services of a recruitment agency. Trak will be the first agency I contact for my recruitment needs." — Des Carroll, National Retail Operations Manager​

Candidate Testimonial , Des Carroll
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The Future of Australian Retail: What to Expect in 2025 and Beyond

​The Future of Australian Retail: What to Expect in 2025 and BeyondAustralia’s retail industry is stepping into a new era — one defined by cautious optimism, digital transformation, and consumers who are more value-driven than ever.After several years of high inflation and squeezed household budgets, 2025 is shaping up as a turning point. The December trading season will be a critical test of whether Australians are ready to spend again, and how retailers adapt to a permanently reshaped landscape.So, what is next for Aussie retail as we move into 2026? Here is what the experts at Deloitte, PwC, and Salesforce are predicting. The Big Picture: Steady Growth, Not a BoomAccording to Deloitte Access Economics, retail sales growth is expected to rise gradually with retail sales volumes are expected to grow by 2.3% in 2026. The tone is cautious but optimistic. Consumers are still being careful, yet they are not closing their wallets completely.PwC’s Consumer Markets Outlook reports that retail sales grew 4.6 percent in mid-2025, the strongest result in two years. They also affirm steady spending growth in 2026 as cost-of-living pressures remain.“Retailers are finally seeing some more substantial economic tailwinds, but the long-awaited retail recovery is still taking its time” says David Rumbens, Partner at Deloitte Access Economics.While there is no major retail boom ahead, the market is stabilising. After several years of volatility, steady growth is a welcome sign. Consumers: Searching for Value and MeaningIf one word defines today’s shopper, it is value.PwC found that 74 percent of Australians say the cost of living is their biggest concern, and more than half feel financially insecure. This is driving a shift toward affordable, private-label brands, discount retailers, and second-hand shopping.However, value now means more than price. Consumers want brands that align with their values. They care about sustainability, purpose, and authenticity, even when chasing a bargain. The emotional connection matters as much as the deal. The Digital Shift: From E-commerce to Unified CommerceThe next evolution of retail is not just about selling online. It is about selling everywhere.Salesforce’s 2025 Retail Industry Trends found that in-store purchases are expected to decline from 45 percent of all sales in 2024 to 41 percent by 2026. That does not mean stores are dying. Instead, physical locations are becoming experience hubs where customers collect online orders, try new products, and engage with brands.The retailers that succeed in 2026 will master unified commerce. This means integrating online, mobile, social, and in-store experiences so the customer journey feels seamless from start to finish.AI will also play a major role. Salesforce found that 75 percent of Australian retailers expect AI to be essential by 2026. Retailers are using AI to forecast demand, personalise recommendations, and automate service and support. Sustainability and the Conscious ShopperSustainability has moved from a niche concern to a mainstream expectation.While Australians care about ethical products, PwC’s research shows that two-thirds still think sustainable options are too expensive. This creates opportunity for retailers who can deliver responsible products without premium pricing.The circular economy is also gaining traction through resale platforms, rental models, and waste-reduction programs. With mandatory sustainability reporting beginning in 2025 and 2026, the pressure on retailers to innovate responsibly will continue to grow. What to Expect in December 2025 and Into 2026The December 2025 trading season will focus on value. Consumers are prepared to spend on gifts, experiences, and wellness, but they will remain price sensitive on high-ticket items such as electronics and fashion. Expect promotional activity to be strong, but strategic, rather than desperate.Looking to 2026, Deloitte expects a gradual lift in confidence as interest rates ease. PwC forecasts a slow but steady recovery in real spending. This environment gives retailers room to plan, invest, and experiment, but success will depend on smarter strategy rather than higher volume.Retailers that stand out will:Invest in digital and data analytics, especially AI-driven personalisationBuild flexible fulfilment and return systemsOffer accessible sustainabilityCreate meaningful in-store and online experiences The TakeawayThe Australian retail sector is entering a new phase: smarter, leaner, and more human.Growth will come from understanding customers, building trust, and delivering true value. The future of retail is not about choosing between online and offline. It is about offering convenience, connection, and credibility at every touchpoint.As we move into 2026, the best retailers will not just adapt to change. They will define it. Further reading:Deloitte Access Economics: Retail ForecastsPwC Australia: Consumer Markets OutlookSalesforce: Retail Industry Trends 2026 

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Resume Writing Tips

How to Get Your Resume Noticed by a Recruiter

Over the past 20 years, the purpose of a resume has changed considerably. Long gone are the days when you would go in and ask to speak to a manager or drop a hard copy resume on a recruiter’s desk in a plastic sleeve, on bright glossy coloured paper and a picture to stand out. Nowadays, you apply online with all the other hundreds (or thousands) of applicants, which can be unfavourable for some, or favourable if you follow our tips below.At present, most recruitment agencies use an applicant tracking system (ATS) - software that helps them organise job applications and ensure no body falls through the cracks. However, there are also agencies who use software programs where AI (artificial intelligence) search for key words and skills and do the pre-screening for them. So, in essence, the colour and size of your resume does not matter, but keeping your resume format simple, straight forward and using the right key words is what’s going to get your resume noticed by a recruiter.At our agency, we do use an ATS software system, however we also still  believe that people will spot and feel more things in a CV than AI, so all of our recruiters still read all resumes received to maintain that human touch. To really catch a recruiter’s eye, your resume needs to grab a recruiter’s attention nearly instantly. Like a newspaper story, no matter how good the content, the first 10% of the story is where impressions start. So, how does one do such a thing? Here are a few ways to make your resume instantly eye-catching. (And it’s not with colourful graphics or professional headshots.)1. Use the Good Old Resume FormatA common mistake people make in an effort to make their resumes a bit more flashy is to get creative with the formatting. And while this is sometimes okay in more arts-centric professions, in general you really don’t want to mix up the standard resume formatting too much, because it makes it harder for recruiters to find what they’re looking for (not to mention it wreaks havoc with CRM systems).It’s helpful to remember that recruiters don’t forward a resume because it’s pretty—they send resumes along when they see a candidate is qualified. So, make sure your skills are seen, not tucked away somewhere unexpected.Keep your name and contact information at the top, make your section headings stand out through bolding, underlining, or all-caps text, and have your achievements written out as bulleted statements. It’s all about making it easy to find the right information to convince them to move you on in the recruiting process—not to win a graphic design contest. (Unless, well, you’re going for a graphic design job).2. Make the Best Stuff Loud and ClearWhile you don’t want to shake up the formatting too much, you do want to make sure your most relevant experiences are as close to the top as possible. With only a blink, you know the recruiter is looking at the very top of your resume—not halfway down the page, and definitely not somewhere near the bottom.What does this mean? Think about what’s most important in getting you hired for each specific position you’re applying for and rearrange your resume accordingly. If you’re straight out of university and interested in an ASM or management position, put your education section up top, and make sure your degree is front and centre. If you’re an experienced Retail Manager, you’ll want to have relevant skills up at the top of your resume in a summary of qualifications section. And, if your most recent experience isn’t the most relevant to the job you’re seeking, then it’s time to create a tailored experience section, like “Business Development Experience” or “Team Leader Experience,” that goes above the rest of your positions. The key here, again, is to make sure whoever’s reading your resume gets the message about what you have to offer—instantly.3. Use Emphasis StrategicallyAside from making sure everything is where it’s expected and moving your strengths to the top, you also want to be thoughtful about what else is highlighted throughout your resume. In other words, think about what you want to showcase, then use bolding, underlining, and italicising to emphasise those things.For example, if you have an internship at a well-known company like Woolworths, Amazon or Gucci, you’ll probably want to point to the company name rather than your position title. Alternatively, if you wore multiple hats as one of the first employees of a small start-up, you may want to put greater emphasis on your job title than on the name of the company. Since your resume only gets a quick glance, it’s likely that whatever is bolded is going to be what’s looked at. Make sure it makes an impact.Times have changed and it’s important we realise that the purpose of a resume has changed as well.It’s important to remember, that when you send out your resume, it’s not just about making it easy for a recruiter to read and making your best stuff stand out, but it’s also how an ATS system picks up this information as well. If you’re not successful for the job you’re applying for you’ll be depending on how the ATS system has coded your resume to make sure it comes to the consultants attention next time. And you can learn more about that in part 2 of this blog, coming soon!

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Employment Legislation Updates at 3 July 2020

As the new financial year has begun, so too have a swag of new legislative updates relevant for Retail and Wholesale organisations. The following is a summary of Employment Relations updates for Australia and New Zealand as at 1 July 2020.AustraliaAnnual Wage Review 2020 - The Fair Work Commission has announced a 1.75% increase to minimum wages. This applies to all award wages. The new national minimum wage is $753.80 per week or $19.84 per hour, starting from the first full pay period on or after 1 July 2020.The start date of this increase will be staggered across all awards. Awards have been divided into 3 groups and the 1.75% wage increase starts on the first full pay period on or after:1 July 2020 for Group 1 awards which mostly includes essential services1 November 2020 for Group 2 awards which includes Storage Services and Wholesale Award and Clerks—Private Sector Award1 February 2021 for Group 3 awards which includes General Retail Industry Award and Commercial Sales AwardHigh income threshold – 2020/21 changesThe high income threshold increased to $153,600, a $4,900 increase on the 2019/20 threshold effective from 1 July 2020.Sunday penalty rates reductionThe final reductions to Sunday penalty rates in the General Retail Industry Award 2010 took effect on 1 July 2020. This reduction only affects permanent employees; Sunday penalty rates for casual employees are not changing.Extension of some temporary award flexibility provisionsThe Fair Work Commission has extended temporary award flexibility provisions in some awards that were due to end on 30 June 2020:Extension of unpaid pandemic leave - On 30 June 2020, the Fair Work Commission extended unpaid pandemic leave in some awards. Go to Unpaid pandemic leave & annual leave changes in awards for more information. Employees who are employed under one of the affected awards can access up to 2 weeks’ unpaid pandemic leave under certain circumstances, if they are prevented from working as a result of being required to self-isolate, or due to measures taken by government or medical authorities. The leave is available in full immediately to full-time, part-time and casual employees – they don’t have to accrue it.Relevant award pandemic leave end dates are:31 July - General Retail Industry Award & Storage Services and Wholesale Award30 September 2020 - Commercial Sales Award & Clerks AwardExtension of temporary award flexibility for Clerks Award - The Fair Work Commission has extended and changed the temporary Schedule I in the Clerks Award.The updated Schedule I applies from 1 July until 30 September 2020 and includes changes: Clerks Award flexibility during coronavirusJobKeeper wage subsidy and unpaid pandemic leaveAn employee receiving JobKeeper payments from their employer can still take unpaid pandemic leave under their award at the same time as receiving the JobKeeper payment.Unpaid pandemic leave & annual leave changes in awardsRequests to work additional hours on changing duties, location or days and times of work under JobKeeper updateUpdated 25 June Changing duties, location or days & times of work under the JobKeeper scheme.Wage Theft Legislation VictoriaVictoria has passed laws establishing criminal penalties for employers who deliberately underpay or do not pay their workers. Employers who dishonestly withhold wages, superannuation or other employee entitlements, will face fines of up to $198,264 for individuals, $991,320 for companies and up to 10 years’ jail. Offences will also capture employers who falsify employee entitlement records, such as payroll records, or who fail to keep employment records.  New ZealandNew Zealand Wage Subsidy ExtensionA Wage Subsidy Extension payment is available to businesses that are significantly affected by COVID-19. Applications for the Wage Subsidy Extension are open from 10 June 2020 until 1 September 2020. Eligible employers will need to reapply through Work and Income once their current 12-week subsidy has come to an end.To be eligible for the Wage Subsidy Extension, businesses must have had a revenue loss of at least 40% for a 30-day period in the 40 days before they apply, compared to the closest period last year (e.g. June 2020 compared with June 2019) and businesses must sign a declaration about their circumstances. Also, under the Wage Subsidy Extension, an employee’s normal or ordinary wages or salary are the wages or salary specified in the relevant employment agreement on the date the employer applied for Wage Subsidy Extension.Bonuses must be part of holiday pay calculationsIn May 2020, the Employment Court ruled that Bonuses must be part of holiday pay calculations.Discretionary payments, according to the law, are payments that the employer is not bound by employment agreement to make. The Employment Relations (Triangular Employment) Amendment Act 2019Triangular employment involves three parties – the employer, the employee, and a third party. From 28th June 2020 the law allows employees in triangular employment situations to include a third party to a personal grievance they have with their employer.Employees in a triangular employment situation can still raise a personal grievance with their employer where they have grounds to do so and apply to the Employment Relations Authority (ERA) for it to be resolved. Under the new law an employee can now apply to the ERA to add a third party to the personal grievance if the third party has caused or contributed to the problem.Paid Parental Leave changesFrom 1 July 2020, the duration of parental leave payments is extended from 22 weeks to 26 weeks.The maximum weekly rate for eligible parents increases from $585.80 to $606.46 gross to reflect the percentage movement in the average weekly earnings.From 1 July 2020, ‘Keeping in Touch’ days for employees increase from 52 hours to 64 hours over the duration of their paid parental leave.

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